Senior Executive - Property

Go Insure India; New Delhi; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Go Insure India is seeking an experienced claims professional for end-to-end handling of corporate property, marine cargo, and engineering claims in Delhi. You will oversee registration, surveyor coordination, documentation, negotiation and settlement, while representing the client's interests with insurers.

This is a dedicated non-employee-benefit claims role. The role requires 2–4 years in general insurance claims, strong knowledge of policy wordings, and the ability to manage complex file

Qualifications

• Graduate in any discipline; Engineering graduates, or postgraduates in Commerce or Management, will be preferred.
• 2 to 4 years of hands-on general insurance claims experience.
• Experience may have been gained with an insurance broker, an insurer, a surveyor and loss assessor firm, or a corporate risk function.
• Working exposure to at least two of: Fire, Standard Fire and Special Perils, Burglary, Industrial All Risk, Marine Cargo, Machinery Breakdown, Electronic Equipment, or Contractors/Erection All Risk.
• Licentiate of the Insurance Institute of India, or active pursuit of it, will be preferred; Associate will be an added advantage.

Responsibilities

• Claim registration and intimation with clients, register in SIBRO, and lodge intimation within policy timelines.
• Coordinate surveyors site visits and attend client premises when loss warrants it.
• Compile and verify claim documentation: form, policy, loss statement, invoices, repair estimates, photos, reports, and related documents.
• Review surveyors' assessment against policy terms and challenge unwarranted deductions.
• Escalate disputed positions with reasoned written case, supported by policy wording.
• Process discharge voucher, subrogation, and follow settlement to client receipt.
• Manage large-loss, technically complex claims across property, engineering and marine portfolios from intimation to settlement.

Skills

Policy wordings

Surveyor reports

Negotiation

Written English

Hindi language

Claims data analysis

MS Excel

MS Word

Broking system

Education

Graduate degree

Engineering graduate

Postgraduate in Commerce or Management

Licentiate of Insurance Institute of India

Tools

SIBRO

Broking system

Job description

Job Summary

We are seeking an experienced and detail-oriented claims professional to join our Property & Marine Claims function. The ideal candidate will own the end-to-end handling of corporate claims across fire, property, engineering and marine cargo lines - from first intimation through surveyor coordination, documentation, negotiation and final settlement - while carrying direct responsibility for complex, high-value and contentious matters, and acting throughout as the representative of the client's interest with the insurer. This is a dedicated non-Employee-Benefit claims role. The position does not handle group health, group personal accident or any other employee benefit claims, which are managed by a separate team.

Key Responsibilities

• Claim registration and intimation - Receive claim intimations from corporate clients, register them in SIBRO, and lodge intimation with the insurer within the timelines stipulated by the policy.
• Claim registration and intimation - Obtain and communicate the claim reference number and the appointed surveyors details to the client without delay.
• Claim registration and intimation - For marine cargo claims, ensure notice of loss is served on the carrier, port trust or custodian within the applicable time bar, and that joint survey is arranged where required.
• Survey and documentation - Coordinate the surveyors site visit and attend in person at client premises across Delhi NCR where the loss warrants it; ensure the loss is inspected before any alteration, repair or disposal of damaged property.
• Survey and documentation - Compile and verify the claim documentation set - claim form, policy copy, statement of loss, invoices, repair estimates, photographs, fire brigade or police reports, and for marine claims the invoice, packing list, bill of lading / lorry receipt / airway bill, shortage or damage certificate, bill of entry and carrier correspondence.
• Survey and documentation - Follow up with the client and the surveyor to close documentation gaps and prevent avoidable delay.
• Assessment, negotiation and settlement - Review the surveyors assessment against policy terms; identify and challenge unwarranted deductions on account of depreciation, salvage, policy excess or the application of the average clause.
• Assessment, negotiation and settlement - Escalate disputed positions to the insurer with a reasoned written case, supported by policy wording and documentation.
• Assessment, negotiation and settlement - Process the discharge voucher, letter of subrogation and any allied documents, and follow the settlement payment through to receipt by the client.
• Complex and high-value claim ownership - Take direct carriage of large-loss, technically complex and contentious claims across property, engineering and marine portfolios, from intimation through to settlement.
• Complex and high-value claim ownership - Assess the coverage position at the outset, identify likely areas of dispute, and set the strategy for the file before the surveyors report is issued.
• Complex and high-value claim ownership - Draft and present reasoned representations to insurers on disputed deductions, coverage denials and quantum, and drive them to resolution.
• Repudiation, escalation and dispute management - Handle repudiated and partially settled claims: analyse the ground of repudiation against the policy wording and the facts, and build the client's case.
• Repudiation, escalation and dispute management - Manage escalation to the insurer's grievance channel and, where appropriate, advise the client on recourse to the Insurance Ombudsman or other forums.
• Repudiation, escalation and dispute management - Maintain a clear escalation record with reasons, and report unresolved matters to the Principal Officer where materiality warrants.
• Insurer and surveyor management - Act as the day-to-day point of contact with insurers claims departments and with appointed surveyors and loss assessors.
• Insurer and surveyor management - Press for timely surveyor appointment, timely survey and timely issue of the survey report, and elevate within the insurer's hierarchy where service falls short.
• Client communication and record-keeping - Keep the client proactively informed at each stage of the claim, without waiting to be asked.
• Client communication and record-keeping - Maintain complete and current claim records in SIBRO, and ensure all correspondence is logged and traceable.
• Client communication and record-keeping - Prepare periodic claim status reports for clients and for the internal servicing and placement teams.
• Peer review and knowledge-sharing - Provide technical review of claim files on request before they go to the insurer, and invite the same review of your own files.
• Peer review and knowledge-sharing - Share knowledge across the function on policy interpretation, documentation standards and negotiation approach, so that handling quality is consistent regardless of who holds the file.
• Peer review and knowledge-sharing - Monitor turnaround from intimation to closure on your own portfolio, identify the causes of delay, and address them with the client, surveyor or insurer as the case may be.
• Claims intelligence and renewal support - Prepare and maintain claim experience reports by client, by line of business and by insurer.
• Claims intelligence and renewal support - Supply loss-ratio and claims-history data to the Placement and Underwriting team to support renewal negotiation and insurer selection.
• Claims intelligence and renewal support - Flag recurring loss patterns to the servicing and sales teams as risk-improvement opportunities for clients.
• Reporting and compliance - Maintain accurate and complete claims data in SIBRO; ensure the claims register is reconciled and audit-ready at all times.
• Reporting and compliance - Prepare monthly and quarterly claims MIS for management.
• Reporting and compliance - Handle every claim in accordance with the code of conduct applicable to insurance brokers under the IRDAI (Insurance Brokers) Regulations, 2018.
• Reporting and compliance - Handle client data strictly on a need-to-know basis and in line with the Company's information-security and data-protection policies.

Qualifications and Experience

• Graduate in any discipline; Engineering graduates, or postgraduates in Commerce or Management, will be preferred.
• 2 to 4 years of hands-on general insurance claims experience.
• Experience may have been gained with an insurance broker, an insurer, a surveyor and loss assessor firm, or a corporate risk function. Broker-side experience is preferred; candidates from insurer claims departments and from surveying backgrounds are equally welcome to apply.
• Working exposure to at least two of: Fire / Standard Fire and Special Perils, Burglary, Industrial All Risk, Marine Cargo (specific, open and sales turnover), Machinery Breakdown, Electronic Equipment, or Contractors / Erection All Risk.
• Exposure to disputed or large-loss claims will be viewed favourably.
• Licentiate of the Insurance Institute of India, or active pursuit of it, will be preferred; Associate will be an added advantage.

Skills and Competencies

• Sound understanding of policy wordings, warranties, conditions, exclusions and the working of deductibles, franchise and the average clause, including the interaction between clauses and endorsements.
• Ability to read and interrogate a surveyors report rather than accept it at face value.
• Confident negotiation with insurers, backed by written reasoning rather than persuasion alone.
• Clear written English - the role involves drafting representations to insurers - together with working fluency in Hindi for interaction with surveyors, transporters, workshop and godown personnel.
• Analytical capability with claims data - loss ratios, frequency and severity trends, cause-of-loss analysis.
• Proficiency in MS Excel and MS Word; comfort working in a broking system of record.
• Organised, follow-through-oriented, and able to run multiple live claims at different stages simultaneously.
• Composure and clarity under pressure, particularly in the immediate aftermath of a significant loss.

Position Details

• Designation: Senior Executive
• Function: Property & Marine Claims (Servicing & Operations)
• Experience required: 2 to 4 years
• Employment type: Full time, on rolls
• Reports to: Principal Officer
• Team handling: No - this is an individual contributor role
• Scope: Property, engineering and marine cargo claims only; employee benefit claims are outside this role
• Location: New Delhi
• Travel: Client and loss sites within Delhi NCR; outstation travel is occasional and infrequent
• Working days: Monday to Friday