Sr. Capacity Planner, ATO (Ads Trust Operations)

Amazon; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Amazon Ads Trust Operations in Bengaluru is seeking a Senior Capacity Planner to own short-term forecasting, WFM tool strategy, and interval-level scheduling for multiple Ad programs. You will architect capacity models, defend staffing proposals with precision, and drive workforce planning infrastructure to support productivity metrics across the organization.

You will lead end-to-end weekly capacity planning, roster planning, and headcount optimization, ensuring compliance with local labor laws

Qualifications

• Bachelor's degree or equivalent required.
• 6+ years in Excel and data visualization for capacity planning.
• Experience translating forecasts into actionable staffing plans.

Responsibilities

• Architect short-range capacity models (weekly/daily) using AHT, occupancy, and volume patterns.
• Own end-to-end weekly capacity planning for Ad programs at locale level.
• Manage roster planning with fixed, rotating, and flexible shift strategies.
• Build interval-level schedules considering peak hours, seasonality, and labor laws.
• Ensure multi-country labor-law compliance including holiday planning.
• Maintain WFM platform: database, leave allowances, onboarding, overtime reporting, schedule adherence.
• Deliver monthly reports with volumes, forecasts, and headcount; defend proposals with math.

Skills

Excel VBA

Pivot tables

Tableau

Capacity planning

Forecasting

Data analysis

Education

Bachelor's degree or equivalent

Master's degree in a relevant field

Tools

WFM tools

Job description

Description

Ads Trust Operations protects advertising integrity across Amazon's ecosystem at massive scale, and capacity planning is the single point between operational excellence and service-level. We are hiring a Senior Capacity Planner to own short term forecasting, WFM tool strategy, interval-level scheduling, and headcount optimization across multiple Ad programs.

Ads Trust Operations protects advertising integrity across Amazon's ecosystem at massive scale, and capacity planning is the single point between operational excellence and service-level. We are hiring a Senior Capacity Planner to own short term forecasting, WFM tool strategy, interval-level scheduling, and headcount optimization across multiple Ad programs.

You will architect the capacity models that determine how thousands of enforcement actions get resourced daily, defend staffing proposals with mathematical precision, and drive the workforce planning infrastructure that underpins every productivity metric in the organization. If you treat data as a single source of truth and thrive when planning inputs change faster than planning cycles, this is your seat.

Key job responsibilities

• Architect short-range capacity models (weekly/daily) using AHT, shrinkage, occupancy, and volume patterns; translate Finance-provided long-term forecasts into executable staffing plans.


• Own end-to-end weekly capacity planning for Ad programs at locale level, including Peak planning.


• Own roster planning (quarterly/monthly/weekly), applying fixed, rotating, and flexible shift strategies. Build interval-level schedules factoring peak hours, seasonality, labor laws, overtime, training, and non-productive activities.


• Identify interval-level coverage gaps, partner with Operations on mitigation plans, and ensure multi-country labor law compliance including holiday planning.


• Own end-to-end WFM platform maintenance: database, configuration, leave allowances, program onboarding, overtime reporting, and schedule adherence tracking.


• Drive headcount optimization meetings; own headcount movement within the org. Develop automated staffing requirements. Deliver monthly reports (volumes, forecasts, headcount, AHT, shrinkage).


• Defend headcount proposals with mathematical rigor. Maintain regular leadership connects on capacity updates, gaps, and risks.


• Partner with Operations on SLA structures, recovery windows, and cross-trained pool availability. Drive root cause analysis for performance variances.

Basic Qualifications

• Bachelor's degree or equivalent


• 6+ years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience


• Experience in capacity planning, operations planning, business analysis or similar


• Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround, or experience managing multiple calendars


• Experience analyzing large datasets and translating them to actionable business insight

Preferred Qualifications

• Experience in relevant industry fields like operations, risk, or fraud investigations


• Experience working with multiple stakeholders at various levels and in different locales to drive alignment


• Master's degree or above in engineering, statistics, computer science, operations research, business analytics, information systems or equivalent, or Master's degree or above in Engineering, Mechanical Engineering, Operations, Supply Chain, or Business Administration

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ADCI - Karnataka

Job ID: A10457790