Sr. Business Analyst

OpenText; Bengaluru; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

OpenText in Bengaluru is seeking an experienced Vendor Management professional to join the Digital Supplier Management team. You will own and optimize contractual, commercial, and operational relationships with vendors to ensure commitments are delivered, spanning hardware, software, and services.

Collaborate with Cloud Services, IT, Finance, and Sourcing to identify cost reduction opportunities, risk mitigation, and value improvements.

Qualifications

• Bachelor’s degree in business, finance, economics, information technology, computer science, or related discipline.
• 5–8 years of experience in vendor management, vendor performance management, and business relationship management.
• Ability to build strong cross-functional relationships and lead work across multiple stakeholders under deadlines.
• Strong analytical, decision-making, negotiation, and communication skills.
• Ability to thrive in a fast-paced, matrixed environment.

Responsibilities

• Run a robust vendor management program aligned with business objectives.
• Develop a structured vendor performance framework for consistency.
• Understand spending by category, cost center, region, and vendor.
• Classify and optimize the vendor portfolio, focusing on strategic vendors.
• Establish clear vendor metrics, scorecards, and dashboards.
• Coordinate with stakeholders to drive cost reduction and risk mitigation.
• Maintain tools for vendor tracking and analytics; share insights with leadership.

Skills

Vendor management

Vendor performance management

Negotiation

Analytical thinking

Stakeholder management

Communication

Cross-functional collaboration

Education

Bachelor's degree in business/finance/Economics/IT/CS

Tools

Vendor tracking tools

Dashboards / Analytics

Job description

Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Opentext - The Information Company OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As part of the Digital Organization Business Operations Team, you will be part of the Digital Supplier Management team reviewing our digital vendor spend to ensure that we are deriving the value on the spend with them. In this role you own and must understand the contractual, commercial, and operational working relationships with vendors to ensure that contractual commitments are delivered to the organisation. The vendors spend profile could be hardware/hardware support or software/software support. In this role you will be collaborating with stakeholders and leadership from across Cloud Services, Network & Infrastructure Ops, IT and Global Security teams, Sourcing, Finance to facilitate conversations to identify opportunities such as cost reduction, value leakage, risk mitigation, & consolidation of contracts upon the digital vendor spend.

What The Role Offers

• Responsible to run a robust and standardized strategic vendor management program that aligns with business objectives to deliver the intended results.
• Develop a structured vendor performance management framework to implement consistency across our digital vendor portfolio.
• Understand the digital vendor spending by category, cost center, region, and vendor.
• Classify, rationalize, and optimize the vendor portfolio, and concentrate efforts on managing the most strategic vendors.
• Establish and communicate clear and concise vendor performance management metrics by creating effective vendor spend profile, scorecards, and dashboards.
• Create and issue satisfaction surveys that encompass both internal and vendor 360‑degree feedback, and act on concerns.
• Define the contractual performance levels and assist in setting internal customer expectations for performance.
• Focus vendor performance metrics on technical, process, and business outcomes, such as innovation, competitive advantage, and increased revenue. Define and hold strategic vendors to higher performance standards and drive continuous improvement.
• Maintain/enhance tools for use in vendor management, including vendor tracking, analytics, and performance management tools (scorecards and dashboards).
• Collect, consolidate, and communicate detailed reports and key vendor data to stakeholders on vendor performance, risk, and relationships. Foster analytics‑driven decisions based on this data.
• Socialize amongst the various stakeholders about the information gleaned from market intelligence reports on the vendors, the products/ offerings, and potential competitors, while conducting vendor analysis and research.

What You Need To Succeed

• Bachelor’s degree in business, finance, economics, information technology, computer science, or a related discipline.
• You will have 5 to 8 years of experience in vendor management, vendor performance management, business relationship management.
• Ability to build strong working relationships across organizations and cultures at all levels with ability to lead work across multiple stakeholders under competing deadlines and shifting priorities.
• Must have superior analytical, decision‑making, and strong negotiation skills.
• Must have excellent verbal and written communication skills.
• Ability to thrive in a fast paced, matrixed environment.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.