Sr Associate Work Center Tech Supt- Tier 2 Network Operations Center (NOC) Engineer

Cricket Wireless LLC.; Hyderabad; Sur place; INR 700 000 - 1 400 000; Plein temps

Résumé du poste

AT&T in Hyderabad, India seeks a Tier 2 Network Operations Center Engineer to monitor, troubleshoot, and resolve complex enterprise network issues for business customers. You will work with cross-functional teams to maintain network availability and performance, handling incidents within SLA and providing clear updates.

The ideal candidate has 3+ years in NOC/Network Engineering, strong TCP/IP routing/switching, DNS/DHCP, VPN, and hands-on experience with routers and switches.

Qualifications

• Bachelor's degree or equivalent work experience.
• 3+ years in Network Operations, NOC, or Network Engineering.
• Advanced TCP/IP routing/switching and enterprise networking concepts.
• Hands-on with routers, switches, and enterprise network infra.
• Experience using network monitoring and incident management tools.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication.
• Willing to work 24x7 shifts, including weekends/holidays.

Responsabilités

• Monitor network performance, availability, and health with enterprise tools.
• Respond to alerts, incidents, and service disruptions within SLAs.
• Review and manage tickets from monitoring systems.
• Monitor NOC dashboards, queue status, and active incidents.
• Manage new, pending, requeued, and backlog cases for timely resolution.
• Perform root cause analysis and propose corrective actions.
• Isolate, diagnose, and resolve complex network issues.
• Troubleshoot routers, switches, modems, and IP configurations.
• Support advanced networking functions including static IPs, multi-static IPs, port forwarding, and pinholes.
• Provide technical assistance to business customers and communicate updates.
• Collaborate with Tier 1, Engineering, Field Operations, and Vendors.

Connaissances

TCP/IP Routing

LAN/WAN technologies

DNS/DHCP

VPN technologies

Enterprise networking

Troubleshooting

Analytical thinking

Communication

24x7 shift

Formation

Bachelor's degree in CS/IT/Engineering

Outils

Network monitoring tools

Incident management tools

Description du poste

Network Operations Center (NOC) Engineer - Tier 2

We are seeking a highly skilled and customer-focused Tier 2 Network Operations Center (NOC) Engineer to join our Network Operations team. This role is responsible for monitoring, troubleshooting, and resolving network related issues impacting business customers. The engineer will work closely with cross-functional teams to ensure network stability, availability, and performance while delivering exceptional technical support and operational excellence. The successful candidate will possess strong networking fundamentals, troubleshooting capabilities, and experience supporting routers, switches, connectivity services, and enterprise network environments.

Key Responsibilities

Network Monitoring & Incident Management

• Monitor network performance, availability, and health using enterprise monitoring tools and dashboards.
• Respond to alerts, incidents, and service disruptions within established SLAs.
• Review and manage tickets generated through network monitoring systems.
• Monitor NOC dashboards, queue status, and active incidents.
• Manage new, pending, requeued, and backlog cases to ensure timely resolution.
• Perform root cause analysis and identify corrective actions to prevent recurring issues.

Technical Troubleshooting & Resolution

• Isolate, diagnose, and resolve complex network issues affecting customers and internal operations.
• Troubleshoot routers, switches, modems, connectivity services, and IP-related configurations.
• Support advanced networking functions including: Static IP configurations
• Multi-static IP environments
• Port forwarding
• Pinhole configurations
• Network routing and switching issues

Customer & Operational Support

• Provide technical assistance to business customers.
• Respond to technical inquiries and provide resolution guidance.
• Communicate network status, incident updates, and resolution plans to stakeholders.
• Collaborate with Tier 1 support, Engineering, Field Operations, and Vendor teams to resolve escalated issues.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, Engineering, or related field, or equivalent work experience.
• 3+ years of experience in Network Operations, NOC, Technical Support, or Network Engineering roles.
• Advanced understanding of: TCP/IP Routing and Switching LAN/WAN technologies DNS and DHCP VPN technologies Enterprise networking concepts
• Hands-on experience troubleshooting routers, switches, and enterprise network infrastructure.
• Experience using network monitoring and incident management tools.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work in a 24x7 shift environment, including weekends and holidays when required.

Preferred Qualifications

• Experience with ServiceNow or similar ticketing platforms.
• Familiarity with network performance monitoring tools and fault management systems.
• Experience supporting enterprise customers in a telecommunications or managed services environment.
• Knowledge of ITIL processes and incident management practices.

Key Competencies

• Network Troubleshooting
• Incident Management
• Customer Focus
• Critical Thinking
• Root Cause Analysis
• Technical Communication
• Collaboration & Teamwork
• Operational Excellence
• Process Improvement
• Time Management

Job Title Options

• NOC Engineer II
• Network Operations Engineer (Tier 2)
• Senior NOC Analyst
• Network Support Engineer - Tier 2
• Technical Operations Engineer - Network Operations Center

Weekly Hours: 40

Time Type: Regular

Location: Hyderabad, India

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.