Specialist Work Center Tech Supt

Cricket Wireless LLC.; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

AT&T is seeking a skilled Network Operations Center (NOC) Engineer to monitor, troubleshoot, and resolve complex network issues across enterprise environments. The role emphasizes strong networking fundamentals, routing/switching, and IP configurations in a 24x7 shift with cross-functional collaboration.

The candidate will lead incident management, perform root cause analysis, and communicate status updates to stakeholders while sustaining network stability and performance for business and

Qualifications

• Bachelor’s degree in CS/IT/Engineering or equivalent experience.
• 5+ years in Network Operations, NOC, or Network Engineering roles.
• Strong understanding of TCP/IP routing and switching, LAN/WAN, DNS/DHCP, VPN.

Responsibilities

• Monitor network performance, availability, and health using enterprise tools and dashboards.
• Respond to alerts, incidents, and service disruptions within SLAs.
• Review and manage tickets generated through monitoring systems.
• Perform root cause analysis and identify corrective actions to prevent recurrence.
• Escalate critical incidents and coordinate cross-functional resolution efforts.
• Create and maintain KBAs, troubleshooting guides, and network procedures.

Skills

TCP/IP Routing

LAN/WAN

DNS/DHCP

VPN

Enterprise networking

Troubleshooting

Monitoring & incident management

Communication

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

ServiceNow

Job description

Network Operations Center (NOC) Engineer - Tier 2.5

Job Summary

We are seeking a highly skilled and customer-focused Tier 2.5 Network Operations Center (NOC) Engineer to join our Network Operations team. This role is responsible for monitoring, troubleshooting, and resolving complex network issues impacting business and consumer customers. The engineer will work closely with cross-functional teams to ensure network stability, availability, and performance while delivering exceptional technical support and operational excellence. The successful candidate will possess strong networking fundamentals, advanced troubleshooting capabilities, and experience supporting routers, switches, connectivity services, and enterprise network environments.

Key Responsibilities

Network Monitoring & Incident Management

Monitor network performance, availability, and health using enterprise monitoring tools and dashboards.
Respond to alerts, incidents, and service disruptions within established SLAs.
Review and manage tickets generated through network monitoring systems.
Monitor NOC dashboards, queue status, and active incidents.
Manage new, pending, requeued, and backlog cases to ensure timely resolution.
Perform root cause analysis and identify corrective actions to prevent recurring issues.

Technical Troubleshooting & Resolution

Isolate, diagnose, and resolve complex network issues affecting customers and internal operations.
Troubleshoot routers, switches, modems, connectivity services, and IP-related configurations.
Support advanced networking functions including: Static IP configurations Multi-static IP environments Port forwarding Pinhole configurations Network routing and switching issues
Analyze network performance trends and recommend remediation actions.

Customer & Operational Support

Provide technical assistance to business and consumer customers.
Respond to technical inquiries and provide resolution guidance.
Communicate network status, incident updates, and resolution plans to stakeholders.
Collaborate with Tier 1 support, Engineering, Field Operations, and Vendor teams to resolve escalated issues.

Escalation & Coordination

Escalate critical incidents when required and coordinate cross-functional resolution efforts.
Generate dispatch requests for field technicians and hardware replacement activities.
Create and manage parts requests to support incident resolution.
Participate in major incident bridge calls and operational reviews.

Knowledge Management & Continuous Improvement

Create, update, and maintain Knowledge Base Articles (KBAs), troubleshooting guides, and network procedures.
Document network configurations, incident resolutions, and operational best practices.
Identify recurring issues, operational gaps, and process improvement opportunities.
Provide recommendations to improve network stability, monitoring effectiveness, and customer experience.

Collaboration & Communication

Monitor collaboration platforms and technical chat rooms for active incidents and support requests.
Work closely with internal support teams and engineering organizations.
Share operational trends, service-impacting events, and remediation recommendations with leadership and stakeholders.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, Engineering, or related field, or equivalent work experience.
• 5+ years of experience in Network Operations, NOC, Technical Support, or Network Engineering roles.
• Strong understanding of: TCP/IP Routing and Switching LAN/WAN technologies DNS and DHCP VPN technologies Enterprise networking concepts Hands-on experience troubleshooting routers, switches, and enterprise network infrastructure.
• Experience using network monitoring and incident management tools.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work in a 24x7 shift environment, including weekends and holidays when required.

Preferred Qualifications

• Industry certifications such as: CCNA CCNP Network+ Juniper Certifications
• Experience with ServiceNow or similar ticketing platforms.
• Familiarity with network performance monitoring tools and fault management systems.
• Experience supporting enterprise customers in a telecommunications or managed services environment.
• Knowledge of ITIL processes and incident management practices.

Key Competencies

• Network Troubleshooting
• Incident Management
• Customer Focus
• Critical Thinking
• Root Cause Analysis
• Technical Communication
• Collaboration & Teamwork
• Operational Excellence
• Process Improvement
• Time Management

Work Environment

24x7 Network Operations Center environment. Fast-paced operational setting requiring multitasking and incident prioritization. Collaboration with global operations, engineering, and customer support teams.

Job Title Options

NOC Engineer II Network Operations Engineer (Tier 2) Senior NOC Analyst Network Support Engineer - Tier 2 Technical Operations Engineer - Network Operations Center

Weekly Hours

40

Time Type

Regular

Location

Bangalore, India

Equal Employment Opportunity

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

About Us

We are pioneers of making connections and have been ever since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at AT&T, we create connections that change the world.