Specialist Work Center Tech Supt -Tier 2.5 Network Operations Center (NOC) Engineer

Cricket Wireless LLC.; Hyderabad; Hybrid; INR 800,000 - 1,200,000; Full time

Job summary

AT&T Hyderabad-based NOC Engineer role focuses on monitoring, troubleshooting, and resolving complex network issues impacting customers. You’ll work with cross-functional teams to ensure stability, availability, and performance of enterprise networks.

Expect to handle 24x7 operations, guide incidents through escalation bridges, and contribute to knowledge management and process improvements in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• 5+ years in Network Operations, NOC, Technical Support or Network Engineering.
• Hands-on experience with enterprise network infrastructure and monitoring tools.

Responsibilities

• Monitor network performance, availability and health using enterprise tools.
• Respond to alerts and incidents within SLAs and manage tickets.
• Perform root cause analysis to prevent recurring issues.
• Isolate, diagnose and resolve complex network problems on routers/switches.
• Provide updates to stakeholders and coordinate with cross-functional teams.
• Create and maintain knowledge articles and best practices.

Skills

TCP/IP Routing

LAN/WAN technologies

DNS and DHCP

VPN technologies

Troubleshooting routers/switches

Analytical problem solving

Strong communication

Education

Bachelor's degree in Computer Science or related field

Job description

Network Operations Center (NOC) Engineer - Tier 2.5 Job Summary

We are seeking a highly skilled and customer-focused Tier 2.5 Network Operations Center (NOC) Engineer to join our Network Operations team. This role is responsible for monitoring, troubleshooting, and resolving complex network issues impacting business and consumer customers. The engineer will work closely with cross-functional teams to ensure network stability, availability, and performance while delivering exceptional technical support and operational excellence. The successful candidate will possess strong networking fundamentals, advanced troubleshooting capabilities, and experience supporting routers, switches, connectivity services, and enterprise network environments.

Key Responsibilities

Network Monitoring & Incident Management

Monitor network performance, availability, and health using enterprise monitoring tools and dashboards. Respond to alerts, incidents, and service disruptions within established SLAs. Review and manage tickets generated through network monitoring systems. Monitor NOC dashboards, queue status, and active incidents. Manage new, pending, requeued, and backlog cases to ensure timely resolution. Perform root cause analysis and identify corrective actions to prevent recurring issues.

Technical Troubleshooting & Resolution

Isolate, diagnose, and resolve complex network issues affecting customers and internal operations. Troubleshoot routers, switches, modems, connectivity services, and IP-related configurations. Support advanced networking functions including: Static IP configurations Multi-static IP environments Port forwarding Pinhole configurations Network routing and switching issues Analyze network performance trends and recommend remediation actions.

Customer & Operational Support

Provide technical assistance to business and consumer customers. Respond to technical inquiries and provide resolution guidance. Communicate network status, incident updates, and resolution plans to stakeholders. Collaborate with Tier1 support, Engineering, Field Operations, and Vendor teams to resolve escalated issues.

Escalation & Coordination

Escalate critical incidents when required and coordinate cross-functional resolution efforts. Generate dispatch requests for field technicians and hardware replacement activities. Create and manage parts requests to support incident resolution. Participate in major incident bridge calls and operational reviews.

Knowledge Management & Continuous Improvement

Create, update, and maintain Knowledge Base Articles (KBAs), troubleshooting guides, and network procedures. Document network configurations, incident resolutions, and operational best practices. Identify recurring issues, operational gaps, and process improvement opportunities. Provide recommendations to improve network stability, monitoring effectiveness, and customer experience.

Collaboration & Communication

Monitor collaboration platforms and technical chat rooms for active incidents and support requests. Work closely with internal support teams and engineering organizations. Share operational trends, service-impacting events, and remediation recommendations with leadership and stakeholders.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, Engineering, or related field, or equivalent work experience.
• 5+ years of experience in Network Operations, NOC, Technical Support, or Network Engineering roles.
• Strong understanding of: TCP/IP Routing and Switching LAN/WAN technologies DNS and DHCP VPN technologies Enterprise networking concepts Hands-on experience troubleshooting routers, switches, and enterprise network infrastructure.
• Experience using network monitoring and incident management tools.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work in a 24x7 shift environment, including weekends and holidays when required.

Preferred Qualifications

• Industry certifications such as: CCNA CCNP Network+ Juniper Certifications
• Experience with ServiceNow or similar ticketing platforms.
• Familiarity with network performance monitoring tools and fault management systems.
• Experience supporting enterprise customers in a telecommunications or managed services environment.
• Knowledge of ITIL processes and incident management practices.

Key Competencies

• Network Troubleshooting
• Incident Management
• Customer Focus
• Critical Thinking
• Root Cause Analysis
• Technical Communication
• Collaboration & Teamwork
• Operational Excellence
• Process Improvement
• Time Management

Work Environment

24x7 Network Operations Center environment. Fast-paced operational setting requiring multitasking and incident prioritization. Collaboration with global operations, engineering, and customer support teams.

Job Title Options

• NOC Engineer II
• Network Operations Engineer (Tier2)
• Senior NOC Analyst
• Network Support Engineer - Tier2
• Technical Operations Engineer - Network Operations Center

Weekly Hours

40

Time Type

Regular

Location

Hyderabad, India

Equal Employment Opportunity

AT&T and its subsidiaries are committed to equal employment opportunity. All hiring, promotion, and other employment decisions remain merit-based and free from discrimination on the basis of race, color, religion, religious creed, national origin, ancestry, age, sex, sexual orientation, gender, gender identity, gender expression, physical disability, mental disability, pregnancy, medical condition, genetic information, marital status, citizenship status, military status, veteran status, or any other characteristic protected by federal, state, or local laws. In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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