Sr. Associate I, Software Engineering

Alcon MX; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Alcon is seeking a Sr. Associate I, Digital Adoption Specialist - WalkMe in Bengaluru to drive user enablement across Surgical Digital Health solutions. The role will design in-app guidance, training experiences, and adoption strategies for surgeons, clinical staff, patients, and commercial teams.

The candidate will work with Product, IT, and business stakeholders to simplify complex workflows into intuitive experiences using WalkMe, while measuring adoption and impact.

Qualifications

• Bachelor's Degree with 3–7+ years in Digital Adoption, Training, Learning & Development, or Change Management.
• Hands-on experience with WalkMe or similar DAP platforms (Whatfix, Pendo).
• Knowledge of HTML, CSS, and basic JavaScript.

Responsibilities

• Design, develop, and maintain WalkMe solutions across Digital Health applications.
• Configure targeting, segmentation, and personalization for adoption journeys.
• Audit adoption metrics and optimize experiences to increase engagement.
• Develop role-based learning journeys and training content.
• Translate complex workflows into intuitive in-app guidance and instruction.

Skills

WalkMe

Whatfix

Pendo

Instructional design

Stakeholder management

HTML/CSS/JavaScript basics

Education

Bachelor's Degree

Tools

Salesforce

SAP

Workday

ServiceNow

Job description

Summary of Position

We are seeking a Sr. Associate I, Digital Adoption Specialist - WalkMe to drive adoption and user enablement across Alcon’s Surgical Digital Health solutions. This role will design and deliver in-app guidance, training experiences, and adoption strategies that help surgeons, clinical staff, patients, and commercial teams effectively use digital products. Working closely with Product, IT, and business stakeholders, you will transform complex workflows into intuitive user experiences using WalkMe.

Key Responsibilities

• Digital Adoption & WalkMe Design, develop, and maintain WalkMe solutions (Smart Walk-Thrus, SmartTips, Launchers, onboarding flows).
• Configure targeting, segmentation, and personalization.
• Optimize adoption experiences across Digital Health applications.
• Training & Enablement Develop role-based learning journeys and training content.
• Simplify complex workflows into effective in-app guidance.
• Apply instructional design and adult learning best practices.
• Analytics & Optimization Monitor adoption, engagement, and completion metrics.
• Identify friction points and drive continuous improvement.
• Measure and report user adoption and training effectiveness.
• Stakeholder Collaboration Partner with Product, IT, Engineering, and business teams.
• Gather requirements and translate user needs into adoption solutions.
• Support digital transformation and change initiatives.
• Change Management Drive adoption strategies for product launches and enhancements.
• Reduce reliance on traditional training through digital guidance.
• Support communication and user engagement plans.

Key Requirements/Minimum Qualifications

• Required Bachelor's Degree with 3–7+ years in Digital Adoption, Training, Learning & Development, or Change Management.
• Hands-on experience with WalkMe or similar DAP platforms (Whatfix, Pendo).
• Configuration of WalkMe on the application.
• Strong instructional design and stakeholder management skills.
• Knowledge of HTML, CSS, and basic JavaScript.
• Preferred WalkMe certification (Builder I/II or higher).
• Experience with analytics, change management frameworks (ADKAR/Prosci), LMS platforms, and regulated environments.
• Experience supporting enterprise applications (Salesforce, SAP, Workday, ServiceNow).

Key Competencies

• User‑centric mindset
• Strong communication and collaboration skills
• Analytical and data‑driven problem solving
• Ability to simplify complex processes
• Adaptability and continuous improvement focus

Success Measures

• Increased product adoption and engagement
• Reduced training and support effort
• Improved workflow completion rates
• Measurable business impact and user satisfaction

Work hours: 1 PM to 10 PM IST

Relocation assistance: Yes

Employment Scams

Alcon is aware of employment scams which make false use of our company name or leader’s names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions.

If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.

Equal Opportunity & Company Overview

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment.

We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

At Alcon, we are committed to helping people see better.

We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets.

Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs.

Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction.

Its consumer products include the well‑known Opti‑Free line of contact lens solutions and related products.

Alcon, which was founded in 1945, sells its products in 180 countries worldwide.