Customer Support Specialist

Dataflow; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

DataFlow Group, a global provider of PSV solutions, is seeking a detail-oriented operations/credential verification professional in Hyderabad to coordinate with government agencies, educational institutions, and vendors for verification and timely case handling.

You will collaborate with Client Relationship Management and Applicant Assist teams, analyze information from multiple sources, and generate clear reports for clients, maintaining high standards of written English and data accuracy.

Qualifications

• Bachelor's degree is mandatory.
• Freshers to up to 5 years of experience.
• Experience in operations, compliance, or credential evaluation is beneficial but not required.
• Excellent written and spoken English is essential.
• Strong attention to detail and data accuracy.
• Ability to work independently and adapt to changing priorities.

Responsibilities

• Stakeholder coordination with government agencies, educational institutions, and vendors.
• Internal collaboration with Client Relationship Management and Applicant Assist teams.
• Research and analysis of global operations requirements and best practices.
• Reporting: prepare reports and maintain status notes and inventory health.

Skills

Excellent English

Detail-oriented

Analytical skills

Adaptability

Calling profile

Computer proficiency

Education

Bachelor's degree

Job description

About the Organisation :

DataFlow Group is a pioneering global provider of specialized Primary Source Verification(PSV) solutions, and background screening and immigration compliance services that assist public and private organizations in mitigating risks to make informed, cost-effective

decisions regarding their Applicants and Registrants.

DataFlow with its best practices in this field such as a high level of data security, cutting-edge technology, rigorous processes, qualified research analysts, and a global network of over 100,000 issuing authorities, verifies professionals credentials from the primary issuer of the document - regardless of its nature.

The company complements its advanced verification processes and long-standing industry expertise by adhering to the highest regulatory standards, including the Joint Commission International (JCI), International Organization for Standardization (ISO), and the European Unions General Data Protection Regulation (GDPR).

Headquartered in Dubai, DataFlow has established offices in multiple regions across the globe to cater to its growing business and client base. Through its worldwide locations, DataFlow provides clients across more than 200 countries with multilingual services that are uniquely tailored to their local markets and native languages. Furthermore, the

DataFlow Group utilizes the expertise of proficient language partners to further enhance its linguistic capabilities for the purpose of processing documents and certificates.

Role & responsibilities :

Stakeholder Coordination: Communicate effectively with external stakeholders, including government agencies,educational institutions,previous employers, and vendors across different regions to obtain verification.

Internal Collaboration: Coordinate with internal teams, such as Client Relationship Management and Applicant Assist, to ensure timely follow-ups and complete case requirements.

Research & Analysis: Stay updated on global operations requirements and best practices.

Reporting: Create crucial reports for clients, maintaining detailed status notes and inventory health within manual trackers and internal systems.

Qualifications & Experience :

Education: A Bachelor's degree is mandatory.

Experience: Candidates may range from freshers to individuals with up to 5 years of experience.

Background: Previous experience in operations, compliance, or credential evaluation is beneficial but not required for entry-level applicants.

Essential Skills & Competencies :

Excellent Written & Spoken English: This is the primary requirement for the role. You must be able to communicate exceptionally well and professionally, with a specific focus on writing clear, and error-free

messages.

Detail Orientation: A strong "eye for detail" to proactively identify minor

discrepancies or errors in documentation and data.

Analytical Skills: The ability to analyze information from various sources

and synthesize it into coherent, professional reports.

Adaptability: The ability to work independently, take ownership of tasks,

and adapt to changing priorities in a fast-paced environment.

Calling Profile: Comfortable making outbound or inbound professional

calls to different applicants/clients and sources as needed.

Computer Proficiency: Proficiency in using computers, working across

multiple screens, and navigating internal tools etc.