Sr Assoc, Prod&Tech Support

Carrier; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Carrier is seeking a Lead Technical Support professional in Bangalore to drive automation and problem management for building management systems. You will design, deploy and integrate automation packages, coordinate with customers and internal teams, and lead pilots and implementations.

Ideal candidates have 4–8 years’ experience, a BE/BTech, HVAC asset exposure, and strong analytical and communication skills.

Qualifications

• 4–8 years of experience in engineering/technical roles.
• BE/B.Tech in engineering/technology.
• Exposure to Field HVAC assets and operational knowledge.
• Programming/commissioning knowledge with Reliable Controls and other control systems.
• Develop/deploy/modify BMS/Controls logic for AHUs, Chiller sequences and RTUs.
• Integration and troubleshooting across BMS components.
• Strong problem solving and analytical skills.
• Good verbal and written communication skills.

Responsibilities

• Discovery, design and deployment of automation packages.
• Understand requirements from various functions and provide solutions.
• Identify root causes and provide solutions.
• Study existing controls and BMS systems; prepare engineering design notes.
• Propose controls enhancements and document solutions.
• Lead integration of controllers to Central Supervisory Systems – design, plan, execute.
• Technical interfacing with customer and internal stakeholders.
• Carry out pilots and manage implementations.
• Prepare advisory reports for improvements.
• Troubleshoot customer problems and propose short-term and long-term solutions.
• Remote commissioning design and execution.
• Assist product management during release (UAT) and post-release stages.
• Continuous retro commissioning design and execution.
• Monitor projects (KPI/KRA) through all phases.
• Set up proof of concept for buildings.

Skills

Programming/commissioning knowledge

Field HVAC assets exposure

BMS/Control systems knowledge

Troubleshooting

Verbal & written communication

Education

Bachelor's degree in engineering/technology

Tools

Reliable Controls

Job description

Role: Lead Technical Support

Location: Bangalore

Full/ Part-time: Full time

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role:

Customer Engineering – Automation & Problem Management Specialist

Job Responsibilities:

• Ability to Discovery, Design and Deployment of Automation packages

• Ability to understand the requirements from various functions and provide solutions.

• Analytical skill to identify root cause of the issue and provide solution.

• Study existing controls systems and BMS systems and prepare engineering design note.

• Propose controls & operations enhancements and solution documentation

• Lead technically for Integration of Controllers to Central Supervisory Systems – Design, Plan, Execute.

• Technical Interfacing with Customer and Internal Stakeholders

• Carry out pilots and manage implementations

• Prepare advisory reports for improvement and enhancement opportunities

• Troubleshoot customer problems and propose short-term and long-term solutions

• Prepare / evaluate controls programs & logics and simulate to ensure SOPs are achieved

• Remote Commissioning Design and Execution

• Assist product management during release (UAT) and post release stages

• Continuous Retro Commissioning Design and Execution.

• Monitor the various Projects (KPI/KRA) during all phases (Initiation, Planning, monitoring/execution, closure) to ensure the desired Output/outcome.

• Set-up Proof of Concept for buildings

Requirements:

• 4 – 8 years’ experience.

• Bachelor’s degree in engineering/technology (B.E/B.Tech) in related field.

• Should have exposure to Field HVAC assets and operational knowledge.

• Programming/commissioning knowledge with Reliable Controls and other control systems

• Knowledge to Develop / Deploy / modify the BMS / Controls Logic sets for AHUs, Chiller Sequence (high level), RTUs etc. and knowledge Electrical assets.

• Integration and troubleshooting expertise in various BMS components

• Problem solving and Analytical skills.

• In-depth understanding of Building Equipment

• Ability to conduct the training sessions through training academy.

• Good to have skills on Microsoft Office tools

• Good verbal and written Communication skills

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail] .We will make every effort to meet your needs in accordance with applicable laws.

Job Applicant Privacy Notice

Please review Carrier’s Job Applicant Privacy Notice (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/)

Use of AI in Recruitment

Technology enabled tools may support parts of the recruitment process, with oversight by people.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.