Sr Analyst, Merchandising Reporting

Lowe's; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

On-site gym

On-site clinic

Job summary

Lowe’s India Bengaluru is seeking a Senior Analyst to manage end-to-end PLR processes for Collateral, including lifecycle management of NRIs, PO tracking, and cost optimization.

The role requires strong process expertise, business acumen, and collaboration with field vendors and cross-functional teams. You will also lead training, drive improvements, and support new store setups with steel-related planning and on-time delivery.

Qualifications

• B. TECH/ B.E/ B.com / BBM / Retail Operations Management required.
• 4 to 6 years of Merchandising Operations or equivalent experience.
• 3+ years of Retail experience.
• Experience working across cross functional teams.
• Strong project management skills.

Responsibilities

• Build expertise and understanding of E2E Collateral PLR and New Store processes.
• Own E2E processes of the assigned business area and deliver outcomes and KPIs.
• Guide teams with day-to-day decisions and ensure timely execution.
• Establish SOPs and guidelines based on data retrospection.
• Lead training and mentoring for new joiners on tools and processes.
• Provide insights to senior management and drive process improvements.
• Ensure accurate data and metrics are maintained and backed up.

Skills

Excellent communication

Cross-functional teamwork

Attention to detail

Business acumen

Project management

Critical thinking

Non-retail items knowledge

Excel

Vendor management

Blueprints and layouts

Education

B. TECH/ B.E/ B.com / BBM / Retail Operations Management

Tools

Workfront

Job description

Innovate in Bengaluru

This position is based at our on-site office in Bengaluru. Lowes offers an ultramodern work environment, complete with cutting-edge technology, collaborative workspaces, an on-site gym and clinic, and other perks to enhance your work experience.

About Lowe s

Lowe s is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

About Lowe s India

Lowe s India, the Global Capability Center of Lowe s Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI/ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About the Team

The Collateral team is responsible for end-to-end life cycle management of in-store Non-Retail Items (NRIs) such as Graphics Signage, Fixtures, Displays, etc. A collateral is any non-retail item which is used for the support or promotion of retail products but not for sale itself. Examples: Bay fixtures, Free-standing gondolas, Cash registers, Christmas decal, etc. The reporting team provides insights and analysis to internal and external stakeholders to help streamlining process and make business decisions.

Job Summary

The Senior Analyst oversees the end-to-end PLR processes within the Collateral function such as life cycle management of all NRIs, accurate estimation, managing POs, tracking delivery and removing roadblocks, which demands process expertise, business acumen, and an understanding of the impact on upstream and downstream teams. Quick and effective decision-making is crucial on a daily basis when handling queries from the field, vendors, and cross-functional teams. They also lead training initiatives and serve as a subject matter expert (SME) in their area. The role involves supporting the execution of strategic initiatives at stores, including drafting and circulating pre-execution communications, monitoring execution through store cameras, and providing near real-time guidance on field queries. Additionally, the Senior Analyst is responsible for all steel-related tasks in new store setups, including estimating steel quantities, managing purchases, and ensuring on-time delivery to support execution. Their ability to make informed, timely decisions ensures that the right collateral, at right quantities, is made available to the field team to execute the reset as per determined time. There by optimizing the cost of labor, material and capitalizing on the opportunity cost of speed to market due to on time execution.

Roles Responsibilities

• Build expertise and understanding on E2E Collateral PLR and New Store processes.
• Own E2E processes of the assigned business area and deliver the business outcomes and agreed KPIs.
• Own day to day decisions for their assigned business areas and help guide the team to achieve the desired outcome for business.
• Review and re-establish new processes guidelines and SOPs based on historical data and retrospection for the owned processes.
• Pilot transition of new processes when applicable.
• Guide the team with day-to-day decision making when handling queries from the field and other CFT teams.
• Partner with operations/business teams to consult and take constant feedback on delivering incremental value.
• Enable effective decision making by partnering with the reporting team to help uncover actionable insights.
• Prepare and deliver business insights to the senior management team regarding progress and roadblocks.
• Constantly seek opportunities to improve process and drive efficiencies.
• Ensure all the related data and metrics are accurately updated in a timely manner and shared with the Manager.
• Ensure there are backups for every task and clear SOPs reviewed and approved by process owners are established and always kept relevant and current.
• Tracking accurate metrics of the team in timely manner.
• Training and mentoring new joiners on tools and processes and business context to set them up for success.
• Buddy program to help new joiners with their OJT and set them up for success.
• Establish clear QA process to ensure 100% accuracy of the work owned and delivered out of the Bangalore team.
• Lead change management i.e. - Quick adoption of new tools and technologies, UAT and advocate the same to the team.

Years of Experience

• 4 to 6 years of Experience
• 2 + years of Experience in Merchandising Operations or Equivalent
• 3 + years of Retail Experience

Education Qualification Certifications

Required Minimum Qualifications:

• B. TECH/ B.E/ B.com / BBM / Retail Operations Management

Skill Set Required

Primary Skills (must have)

• Excellent oral and written communication skills.
• Experience working across cross functional teams.
• Strong attention to detail and problem solving.
• Strong business acumen of their function.
• Strong project management skills.
• Critical thinking and decision making.
• Deep understanding of non-retail items and its lifecycle.
• Experience with project management tools such as Workfront.
• Strong vendor management experience.
• Experience reading and understanding blueprints and layouts.
• Intermediate to Advance excel.
• Ability to drive process improvements and efficiencies and has knowledge of various methodologies i.e Six Sigma, Design Thinking.
• Omni Channel retail experience.

Secondary Skills (desired)

• Advanced Excel, SQL knowledge is preferred.

Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.