Sr Analyst- L1 Support Engineer- Data platform Cloud support

Northern Trust Corp; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

Northern Trust Corp. is seeking a remote-friendly L1 Production Support Associate to handle day-to-day production support for financial applications across global regions. The role requires strong ITIL/Cloud knowledge, SQL, ETL, data pipelines, and ability to work night/weekend shifts as needed.

The candidate will monitor batch jobs, troubleshoot data quality issues, coordinate with offshore teams, and provide timely incident management support while maintaining SLAs and product availability.

Qualifications

• 1+ years of experience in a technical business facing role within a financial institution or similar preferred.
• ITIL Certified and Cloud Certified.
• Strong communication and interpersonal skills with a solid technical background.

Responsibilities

• Provide L1 production support for Wealth Management platforms and applications.
• Monitor ETL jobs, data pipelines and file transfers.
• Troubleshoot data quality, reconciliation and feed failures.
• Validate data loads and downstream impacts.
• Coordinate with business and upstream/downstream teams.
• Assist in incident management, RCA and root-cause analysis.
• Perform smoke tests and active monitoring.
• Prepare SLA dashboards and reports.

Skills

ITIL Certified

Cloud Certified

ITSM knowledge

SQL

UNIX/Linux

Shell Scripting

Data Pipelines

Python

Data Warehousing

Azure Data Factory

Databricks

Monitoring

ServiceNow

Incident Management

RCA

Communication skills

Multitasking

Education

Bachelor's degree in Computer Science or related

BCA/B.Sc. CS

Tools

Control-M

APV

Catchpoint

Dynatrace

Job description

**About Northern Trust** As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. WM L1 Production Support is looking for a Support Associate who can work under general supervision (but works independently), responsible for day-to-day production support for Financial Applications L1 Production Support is responsible for 24x7 production support across globe (APAC, EMEA and North America) under Northern Trust Company. ROLE: L1 Application Support has responsibility for the technical and functional support of us across multiple technologies. This role will support our business and operations partners and clients and will liaise with upstream and downstream application teams. The ideal candidates will be self-starters with excellent communication skills and a solid understanding of technology in a financial institution, including trade applications. Some night/weekends may be required from time to time. Candidate should be available Monday – Friday with individual schedules based on coverage rotation/duties. **Key Responsibilities** Production Support & Monitoring Monitor ETL jobs, data pipelines and file transfers Troubleshoot data quality, reconciliation and feed failures Validate data loads and downstream impacts Support batch scheduling and job recovery Perform production data analysis and defect triage Coordinate with business and upstream/downstream teams Provide L1 operational support for Wealth Management platforms and applications. Perform initial triage, troubleshooting, and resolution of production incidents and service requests. Smoke test (SOD/EOD/SOW/EOW/Weekend/ DR / Release) Active Monitoring INC queues and take necessary action as per SOP Active App monitoring – Tools (APV/Catchpoint/Dynatrace) and take necessary action as per SOP Support enterprise data platforms and critical data pipelines Resolve ETL, ingestion, transformation and reporting issues Perform impact analysis for production incidents and changes Lead data validation, reconciliation and monitoring efforts Drive automation of support and recovery processes Partner with business, development and infrastructure teams Escalate complex issues to L2/L3 teams while ensuring proper communication and tracking. Monitor and manage job scheduling platforms such as Control-M or similar schedulers. Candidate should be able to troubleshoot (review, analyze and resolve) production issue including job failure, and able to apply code fix on need basis. such as Incident detection, root-cause investigation, problem management Application availability monitoring Capacity planning Handling application malfunctions (e.g. input issues, EOD issue, data backup issue, MQ issue, reporting and blotter issues etc.) Firecall support including off-hours and weekend support Handle static data updates using SQL or other methods necessary Metrics and audit reporting Maintain DR documentation and participate in annual exercise Build effectively working relations with a wide variety of groups including clients, development, business, audit, compliance Monitor and attend to all alerts and escalate production issues as needed to relevant teams and management. Coordinate with various teams including offshore support staff and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes. Actively contribute to the supportability of the applications as well as continuous service improvement projects. Develop understanding of NT’s systems and products utilizing reference materials and support procedures. Present IT in a professional manner exhibits customer service values in line with NT’s A Approach. Adherence to corporate standards always. **SKILLS / EXPERIENCE:** 1+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred. **ITIL Certified** **Cloud Certified** Knowledge of ITSM is needed. Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast-paced environment. The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back. Advanced SQL UNIX/Linux and Shell Scripting ETL/Data Pipeline Support Python (preferred) Data Warehousing concepts Azure Data Factory / Databricks or equivalent cloud data services Monitoring and Support of data feeds and batch processing ServiceNow and ITIL Production Incident Management and RCA ServiceNow and ITIL Works closely with other technology teams such as Development, Infrastructure and vended software support teams. **Experience Required** A College or University degree and/or relevant **1-3** years proven work experience. Related Industry qualification is preferred. (BCA/B.Sc. Comp Science) **Major Activities:** Smoke test Active Batch monitoring 24X7 Monitoring INC queues Monitoring tools alert On call Support Nightly batch communications Prepare SLA Dashboards Data backup/management activity user data modification Weekend availability Report generation and stakeholder comm