Associate- L1 Support Engineer Java Cloud

Northern Trust Corp; Pune District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Northern Trust Corp is seeking an Associate- L1 Support Engineer (Java Cloud) in Pune, India. The role involves 24x7 production support for wealth management applications, incident triage, monitoring, and collaboration with global teams. Strong Java fundamentals and ITIL/cloud knowledge are essential.

Experience in financial tech environments, batch monitoring, and automation initiatives will be valued. Night/weekend coverage may be required as per rotation schedules.

Qualifications

• 4+ years of experience in a technical role within financial/enterprise environments.
• ITIL Certified and Cloud Certified preferred.
• Strong communication and ability to translate business needs to tech teams.

Responsibilities

• Provide L1 application support for Wealth Management platforms and services.
• Perform initial triage, incident handling, and root-cause analysis.
• Monitor 24x7 operations and manage batch schedules (Control-M or similar).
• Collaborate with L2/L3 teams and offshore staff for issue resolution.
• Contribute to automation initiatives and improve observability.

Skills

Java

Spring Boot

REST APIs

SQL

Unix/Linux

Shell scripting

Cloud fundamentals

ITIL knowledge

Communication

Incident management

Education

BCA/B.Sc. Comp Science

Tools

Jenkins

Git

CI/CD

Dynatrace

Grafana

Splunk

CloudWatch

ServiceNow

Control-M

Kafka

Job description

## Associate- L1 Support Engineer Java CloudApply: Pune, India: Full time: Posted Today: End Date: October 31, 2026 (30+ days left to apply): R159224**About Northern Trust** As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. WM L1 Production Support is looking for a Support Analyst who can work under general supervision (but works independently), responsible for day-to-day production support for Financial Applications L1 Production Support is responsible for 24x7 production support across globe (APAC, EMEA and North America) under Northern Trust Company. **ROLE:** L1 Application Support has responsibility for the technical and functional support of our across multiple technologies. This role will support our business and operations partners and clients and will liaise with upstream and downstream application teams. The ideal candidates will be self-starters with excellent communication skills and a solid understanding of technology in a financial institution, including trade applications. Some night/weekends may be required from time to time. Candidate should be available Monday – Friday with individual schedules based on coverage rotation/duties. **Key Responsibilities** Production Support & Monitoring Provide L1 operational support for Wealth Management platforms and applications. Perform initial triage, troubleshooting, and resolution of production incidents and service requests. Smoke test (SOD/EOD/SOW/EOW/Weekend/ DR / Release) Active Monitoring INC queues and take necessary action as per SOP Active App monitoring – Tools (APV/Catchpoint/Dynatrace) and take necessary action as per SOP Lead L2/L3 production support activities Troubleshoot application, database and infrastructure issues Perform root cause analysis and problem managementsss Support cloud-hosted applications and microservices Manage release support, deployments and rollback activities Improve observability, monitoring and operational stability Mentor junior support engineers and drive automation initiatives Escalate complex issues to L2/L3 teams while ensuring proper communication and tracking. Monitor and manage job scheduling platforms such as Control-M or similar schedulers. Candidate should be able to troubleshoot (review, analyze and resolve) production issue including job failure, and able to apply code fix on need basis. such as Incident detection, root-cause investigation, problem management Application availability monitoring Capacity planning Handling application malfunctions (e.g. input issues, EOD issue, data backup issue, MQ issue, reporting and blotter issues etc.) Firecall support including off-hours and weekend support Handle static data updates using SQL or other methods necessary Metrics and audit reporting Maintain DR documentation and participate in annual exercise Build effectively working relations with a wide variety of groups including clients, development, business, audit, compliance Monitor and attend to all alerts and escalate production issues as needed to relevant teams and management. Coordinate with various teams including offshore support staff and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes. Actively contribute to the supportability of the applications as well as continuous service improvement projects. Develop understanding of NT’s systems and products utilizing reference materials and support procedures. Present IT in a professional manner exhibits customer service values in line with NT’s A Approach. Adherence to corporate standards always. **SKILLS / EXPERIENCE:** 4+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred. **ITIL Certified** **Cloud Certified** Knowledge of ITSM is needed. Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast-paced environment. The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back. Java, Spring Boot, REST APIs SQL (Oracle / SQL Server / PostgreSQL) UNIX/Linux commands and Shell Scripting AWS/Azure Cloud fundamentals Application, Batch and API Monitoring Incident, Problem and Change Management Log Analysis (Splunk, Dynatrace, Grafana, CloudWatch) ITIL processes and ServiceNow Kafka / Messaging Platforms Jenkins, Git, CI/CD fundamentals L1/L2 troubleshooting, RCA and stakeholder communication Works closely with other technology teams such as Development, Infrastructure and vended software support teams. **Experience Required** A College or University degree and/or relevant 2-6 years proven work experience. Related Industry qualification is preferred. (BCA/B.Sc. Comp Science) **Major Activities:** Smoke test Active Batch monitoring 24X7 Monitoring INC queues Monitoring tools alert On call Support Nightly batch communications Prepare SLA Dashboards Data backup/management activity user data modification Weekend availability Report generation and stakeholder comm