Sr Analyst-International Voice

Next Level Business Services Inc.; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Next Level Business Services Inc. is seeking a Customer Service Executive for Banking Voice Process in Dadri, UP. The role focuses on handling inbound banking calls, resolving Level 1 queries, and delivering exceptional service with emphasis on first-call resolution and data security.

The position requires strong communication, empathy, and the ability to follow scripts and processes in a high-volume, target-driven environment with rotational shifts.

Qualifications

• Strong verbal communication and customer-handling skills.
• Experience in a high-volume inbound voice/contact center preferred.
• Customer-focused with patience, empathy and active listening skills.
• Ability to follow defined processes, scripts and compliance standards.
• Comfortable working in rotational shifts and target-driven environments.

Responsibilities

• Handle inbound customer calls related to banking products and services.
• Resolve Level 1 customer queries accurately and efficiently.
• Provide excellent customer service while ensuring FCR.
• Follow process, quality, compliance and data-security guidelines.
• Meet productivity, attendance and schedule adherence targets.

Skills

Verbal communication

Customer handling

Active listening

Empathy

Quality focus

Job description

Customer Service Executive Banking Voice Process

Job Highlights

• Inbound Voice Process | Banking
• Handle 70100 customer calls/day
• Focus on First Call Resolution, Quality & Productivity
• Rotational Shifts
• Performance-driven growth environment

Key Responsibilities

• Handle inbound customer calls related to banking products and services.
• Resolve Level 1 customer queries accurately and efficiently.
• Provide excellent customer service while ensuring FCR.
• Follow process, quality, compliance and data-security guidelines.
• Meet productivity, attendance and schedule adherence targets.

Candidate Requirements

• Strong verbal communication and customer-handling skills.
• Experience in a high-volume inbound voice/contact center preferred.
• Customer-focused with patience, empathy and active listening skills.
• Ability to follow defined processes, scripts and compliance standards.
• Comfortable working in rotational shifts and target-driven environments.
• Reliable, disciplined and open to feedback and coaching.

Ideal Candidate:

Customer-centric | Good Communication | Problem Solver | Team Player | Target-Oriented

NLB Services is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any legally protected characteristic, including disability and protected veteran status. For recruitment accommodations, contact your recruiter or [e-mail]