Sr Analyst, HR Operations (US Shift)

PTC; Pune District; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

PTC is seeking a Senior Analyst, HR Operations to lead strategic and operational HR services for employees across the United States from Pune. You will shape how HR processes and technology are designed, delivered, and continuously improved, ensuring a high-quality lifecycle experience.

You will drive cross-functional programs, manage HR systems like Workday and ServiceNow, and partner with HR leadership and stakeholders to optimize service delivery, governance, and compliance while developing

Qualifications

• Bachelor's degree (or equivalent) with 5-8 years of related experience, OR an advanced degree (e.g., MBA with specialization in Human Resources) with a minimum of 5 years of related experience
• Extensive experience in HR operations, HR Operations, or shared services, including leading programs or teams
• Experience working in matrix or multinational environments preferred
• Strong communication and stakeholder management skills, including engagement with senior leadership
• Hands-on experience with HR systems (e.g., Workday) and Microsoft tools
• Ability to work the US Shift (5:30 PM - 2:00 AM IST) and support employees and stakeholders across the United States

Responsibilities

• Lead the HR Operations strategy and roadmap across the employee lifecycle (onboarding, offboarding, and transitions), aligned with HR and business priorities.
• Drive large-scale HR Operations and transformation programs that improve employee experience and operational efficiency.
• Partner with HR leadership, HRBPs, COEs, and senior business stakeholders to shape service delivery models and influence decisions.
• Define and govern HR operations metrics, dashboards, and service SLAs; present insights and recommendations to senior leadership.
• Lead the evaluation, adoption, and optimization of HR technology and automation platforms (Workday, ServiceNow), partnering with IT and vendors.
• Own compliance and risk management for HR processes, ensuring adherence to HR policies, US regulatory requirements, and internal guidelines; lead audit readiness.
• Establish escalation frameworks and service standards to ensure timely, high-quality support for employee queries and HR requests.
• Champion continuous improvement and best practices, benchmarking against industry standards and scaling solutions across regions.
• Coach and mentor Analysts and Specialists, build team capability, and contribute to talent development and succession planning.
• Manage cross-functional projects, budgets, timelines, and stakeholder communications for strategic initiatives.

Skills

Strategic HR Operations

Stakeholder Management

Data Analytics

Process Improvement

Leadership

Education

Bachelor's degree (or equivalent)

MBA in HR

Tools

Workday

ServiceNow

Microsoft Office/Teams

Job description

Role Overview

The Senior Analyst, HR Operations will provide strategic and operational leadership for HR Operations, shaping how HR services are designed, delivered, and continuously improved for employees and stakeholders across the United States. This role will lead complex, cross-functional programs, drive process and technology transformation, advise senior HR and business leaders, and build the capability of the broader HR Operations team, ensuring consistent and high-quality employee lifecycle experience.

Key Responsibilities

• Lead the HR Operations strategy and roadmap across the employee lifecycle (onboarding, offboarding, and transitions), aligned with HR and business priorities.
• Drive large-scale HR Operations and transformation programs that improve employee experience and operational efficiency.
• Partner with HR leadership, HRBPs, COEs, and senior business stakeholders to shape service delivery models and influence decisions.
• Define and govern HR operations metrics, dashboards, and service SLAs; present insights and recommendations to senior leadership.
• Lead the evaluation, adoption, and optimization of HR technology and automation platforms (Workday, ServiceNow), partnering with IT and vendors.
• Own compliance and risk management for HR processes, ensuring adherence to HR policies, US regulatory requirements, and internal guidelines; lead audit readiness.
• Establish escalation frameworks and service standards to ensure timely, high-quality support for employee queries and HR requests.
• Champion continuous improvement and best practices, benchmarking against industry standards and scaling solutions across regions.
• Coach and mentor Analysts and Specialists, build team capability, and contribute to talent development and succession planning.
• Manage cross-functional projects, budgets, timelines, and stakeholder communications for strategic initiatives.

Core Competencies

• HR Operations Process Excellence
• Employee Experience Service Orientation
• Data Analytics Reporting
• HR Systems Digital Tools
• Stakeholder Collaboration
• Attention to Detail Compliance Orientation
• Strategic Thinking Program Leadership
• Influencing Leadership Presence
• Coaching Talent Development

Qualifications

• Bachelor s degree (or equivalent) with a minimum of 5-8 years of related experience, OR an advanced degree (e.g., MBA with specialization in Human Resources) with a minimum of 5 years of related experience
• Extensive experience in HR operations, HR Operations, or shared services, including leading programs or teams
• Experience working in matrix or multinational environments preferred
• Strong communication and stakeholder management skills, including engagement with senior leadership
• Hands-on experience with HR systems (e.g., Workday) and Microsoft tools
• Ability to work the US Shift (5:30 PM - 2:00 AM IST) and support employees and stakeholders across the United States

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.