Sr. Analyst Application Delivery-India

Kennametal Inc.; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Kennametal Inc. is seeking an experienced SAP GTS Consultant to provide ongoing application support, incident resolution, and continuous improvement for SAP Global Trade Services processes. You will collaborate with business users and technical teams to ensure stable international trade compliance and customs management operations.

The role emphasizes production, functional, and integration support, along with change management and documentation, in a global offshore-enabled environment.

Qualifications

• Bachelor’s degree in engineering, Computer Science, Information Systems, or related discipline.
• SAP GTS experience and configuration.
• Familiarity with global trade compliance, customs environments is a plus.
• Experience with SAP interfaces and integration points.
• Proficient in incident, problem, and release management processes.
• Ability to work with global/offshore teams and stakeholders.

Responsibilities

• Provide L2/L3 support for SAP GTS applications.
• Analyze and resolve incidents, service requests, and production issues within SLAs.
• Perform root cause analysis for recurring issues.
• Monitor interfaces, background jobs, and application performance.
• Support month-end, quarter-end, and year-end activities.
• Analyze business requirements and implement configuration changes.
• Coordinate with SAP ECC/S4HANA, GTS, and middleware integrations.

Skills

Analytical thinking

Communication skills

Stakeholder management

Independent work

Global support mindset

Education

Bachelor's degree in engineering or computer science

SAP GTS Certification preferred

Tools

SAP GTS

SAP ECC/S4HANA

IDoc debugging

PI/PO or CPI integrations

SLA monitoring

Job description

With over 85 years as an industrial technology leader, Kennametal Inc. delivers productivity to customers through materials science, tooling and wear-resistant solutions. Customers across aerospace and defence, earthworks, energy, general engineering and transportation turn to Kennametal to help them manufacture with precision and efficiency. Learn more at www.kennametal.com. Follow @Kennametal: Instagram, Facebook, LinkedIn and YouTube.

Position

SAP GTS Consultant (Global Trade Services) – Support

Experience

4 to 6 Years

Location

Bangalore

Job Summary

We are seeking an experienced SAP GTS Consultant to provide application support, incident resolution, and continuous improvement for SAP Global Trade Services (GTS) processes. The consultant will work closely with business users, functional teams, and technical teams to ensure stable operations across international trade compliance, customs management, and risk management processes.

Key Responsibilities

Production Support

• Provide L2/L3 support for SAP GTS applications.
• Analyze and resolve incidents, service requests, and production issues within SLAs.
• Perform root cause analysis for recurring issues.
• Monitor interfaces, background jobs, and application performance.
• Support month-end, quarter-end, and year-end business activities.

Functional Support

• Support and troubleshoot:
• Sanctioned Party List (SPL) Screening
• Embargo Checks
• Legal Control
• Customs Management
• Preference Processing
• Risk Management
• Compliance Management
• Analyze business requirements and implement configuration changes.
• Perform impact assessment and solution recommendations.

Integration Support

• Support integration between SAP ECC / SAP S/4HANA, SAP GTS, Middleware platforms (PI/PO/CPI).
• Troubleshoot master data and transactional data replication.
• Monitor IDocs, RFCs, qRFCs, and interface failures.

Change Management

• Participate in enhancements, minor projects, and release activities.
• Prepare functional specifications and test scenarios.
• Support SIT, UAT, and production deployments.

Documentation

• Functional Specifications
• Configuration Documents
• SOPs
• Knowledge Base Articles
• Support Runbooks

Required Skills

SAP GTS Functional Expertise

• Strong experience in SAP GTS support and configuration.
• Knowledge of Compliance Management.
• Knowledge of Customs Management.
• Knowledge of Preference Processing.
• Knowledge of Risk Management.
• Knowledge of SPL Screening.
• Knowledge of Embargo Checking.
• Knowledge of Legal Control.

SAP Integration Knowledge

• ECC/S4HANA integration with GTS.
• IDoc troubleshooting.
• RFC/qRFC monitoring.
• Understanding of PI/PO or CPI integrations.

Support Skills

• Incident Management
• Problem Management
• Change Management
• ServiceNow or equivalent ticketing tools
• SLA-driven support model

Technical Knowledge

• SAP Tables and Data Analysis
• Batch Jobs Monitoring
• Authorization Concepts
• Transport Management
• Debugging support issues (functional perspective) with
• Basic ABAP debugging is preferred

Desired Qualifications

• Bachelor’s degree in engineering, Computer Science, Information Systems, or related discipline.
• SAP GTS Certification preferred.
• Experience in global trade compliance and customs environments is a plus.

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Ability to work independently in a global support model.
• Experience working with cross-functional and offshore teams.
• Customer-focused approach with strong ownership mindset.

Preferred Experience

• SAP GTS 10.x and/or SAP GTS for S/4HANA.
• Support of multinational clients.
• AMS/Managed Services environment.
• ITIL-based support processes.

Exposure to global customs and trade compliance reg

As part of our core values, Kennametal is committed to providing an inclusive and welcoming environment for all people. We are an Equal Opportunity employer.