Sr. AI Product Manager

Cyara; Hyderabad; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Impactful mission

Category leadership

Room for growth

Cutting-edge problem space

Job summary

Cyara is seeking an AI Product Manager in Hyderabad to lead the strategy, roadmap, and execution of AI-driven testing and assurance capabilities. You will collaborate with cross-functional teams, engage with customers, and address challenges in AI interactions. Ideal candidates possess 5–10 years of product management experience, specifically in AI or SaaS, and are skilled in conversational AI systems. This role entails owning the product lifecycle and driving clarity in fast-paced environments.

Qualifications

• 5–10 years of product management experience, ideally in AI or developer platforms.
• Hands‑on experience with conversational AI and/or CCaaS platforms.
• Strong understanding of LLM-based systems and agent workflows.
• Experience with testing frameworks and QA systems preferred.

Responsibilities

• Define and evolve the product strategy aligned with Cyara’s vision.
• Own the end-to-end product lifecycle from definition to delivery.
• Engage with customers to understand challenges in AI systems.
• Enable sales and marketing teams with clear positioning.
• Collaborate with engineering and AI teams to build new features.

Skills

Product management

Conversational AI

SaaS products

Strong communication skills

Ability to influence teams

Job description

Role Overview

The AI Product Manager will own the strategy, roadmap, and execution of AI-driven testing and assurance capabilities, with a strong focus on conversational AI systems (voice and chat bots), agentic workflows, and AI evaluation frameworks.

This role focuses on translating complex, real-world challenges in AI-driven customer interactions into scalable, market-leading solutions that help enterprises validate autonomous AI behavior, ensure trust, and optimize performance at scale.

You will act as a product leader, customer advocate, and cross-functional collaborator, driving measurable outcomes while advancing Cyara’s agentic CX assurance platform vision.

Key Responsibilities

Product Strategy and Vision

• Define and evolve the product strategy aligned with Cyara’s agentic platform vision
• Develop and maintain a clear, outcome-driven roadmap
• Continuously assess market trends in LLMs, conversational AI, and autonomous agents, identifying opportunities to differentiate

Customer and Market Leadership

• Engage directly with customers building AI voice and chat bots to understand real-world challenges in testing, scaling, and trust
• Act as the voice of the customer, translating issues like:
  • Silent failures in conversations
  • Multi-turn breakdowns
  • Performance at scale (e.g., thousands of concurrent calls)
• Partner with sales, pre-sales, and customer success teams in strategic engagements and demos

Product Delivery and Execution

• Own the end-to-end product lifecycle from problem definition through delivery and iteration
• Collaborate closely with engineering, AI/ML, and architecture teams to build agentic testing/monitoring features
• Drive backlog prioritization

Go-to-Market and Enablement

• Enable sales and marketing teams with clear positioning
• Support product launches, demos, and customer-facing narratives
• Partner with enablement teams to ensure adoption of new AI capabilities

Experience and Qualifications

• 5–10 years of product management experience, ideally in AI, developer platforms, or SaaS products
• Hands‑on experience with conversational AI and/or CCaaS platforms
• Strong understanding of LLM-based systems, prompt orchestration, and agent workflows preferred
• Experience with testing frameworks, QA systems, or developer tooling preferred
• Ability to operate in fast‑paced, ambiguous environments and drive clarity
• Strong communication skills with the ability to influence cross‑functional teams

Why You’ll Love Working at Cyara

• Mission with impact – Help enterprises build AI systems customers can trust
• Category leadership – Define the emerging space of Agentic CX assurance
• Real product ownership – Build foundational capabilities for AI testing and trust
• Cutting‑edge problem space – Work at the intersection of AI, CX, and large-scale systems
• Room to grow – Shape not just products, but the future of AI assurance