Sr AI Engineer, Agentic AI Solutions

Alcon MX; Bengaluru Urban; On-site; INR 4,200,000 - 6,000,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Alcon is seeking a senior AI architect to lead the design and development of Agentic AI solutions across Voice, Email, and Chat channels. You will build scalable AI agents and workflows on AWS and Azure, enabling automated decision making and enterprise integration.

You will guide engineering teams, implement governance and security practices, and mentor engineers to deliver high-impact AI automation across customer operations and digital channels.

Qualifications

• Bachelor's or Master's degree in Computer Science, AI, Engineering, or related field required.
• 7+ years of software engineering experience.
• 3+ years building GenAI and Agentic AI solutions.
• Strong Python and cloud platform experience (AWS/Azure).
• Experience with Bedrock, Azure OpenAI, Azure AI Search, LangChain, LangGraph, Semantic Kernel, AutoGen, APIs, microservices, and enterprise integrations.

Responsibilities

• Architect and develop Agentic AI solutions, frameworks, and reusable AI components.
• Design and deploy AI agents for Voice, Email, Agent Assist, and operations solutions.
• Build cloud-native AI solutions using AWS and Azure technologies.
• Implement LLMs, RAG, agent orchestration, tool calling, memory, and multi-agent workflows.
• Integrate AI agents with Salesforce, SAP, Genesys, ServiceNow, and data platforms.
• Establish AI governance, observability, monitoring, security, and responsible AI practices.
• Lead design reviews and mentor AI engineering teams.

Skills

Software engineering experience

GenAI experience

Mentorship

Education

Bachelor's or Master's degree in Computer Science, AI, Engineering, or related field

Tools

Python

AWS

Azure

LangChain

LangGraph

Semantic Kernel

AutoGen

APIs

microservices

vector databases

RAG

CI/CD

DevOps

Job description

Summary of Position:

Lead the architecture, design, and development of enterprise-scale Agentic AI solutions across Voice, Email, Chat, and Digital channels. Build intelligent AI agents and autonomous workflows on AWS and Azure that transform customer and business operations through automation, orchestration, and AI-driven decision making.

Key Responsibilities:

Architect and develop Agentic AI solutions, frameworks, and reusable AI components. Design and deploy AI agents for Agentic Voice, Agentic Email, Agent Assist, Commercial and Customer Operations solutions. Build cloud-native AI solutions using AWS and Azure technologies. Implement LLMs, RAG, agent orchestration, tool calling, memory, and multi-agent workflows. Integrate AI agents with enterprise platforms such as Salesforce, SAP, Genesys, ServiceNow, and data platforms. Establish AI governance, observability, monitoring, security, and responsible AI practices. Lead technical design reviews and mentor AI engineering teams.

Key Requirements/Minimum Qualifications:

Bachelor's or Master's degree in Computer Science, AI, Engineering, or related field. 7+ years of software engineering experience. 3+ years of hands-on experience building GenAI and Agentic AI solutions. Strong expertise in Python and cloud platforms (AWS and/or Azure). Experience with: Amazon Bedrock, Azure OpenAI, Azure AI Search LangChain, LangGraph, Semantic Kernel, AutoGen, or similar frameworks APIs, microservices, and enterprise integrations Vector databases, RAG, and AI evaluation frameworks CI/CD, DevOps, and cloud-native architecture.

Preferred Qualifications:

Experience with Voice AI, Contact Center AI, and Conversational AI. Knowledge of Genesys, Observe.AI, Salesforce, and SAP ecosystems. AWS and/or Azure AI certifications preferred.

Work hours: 1 PM to 10 PM IST Relocation assistance: Yes

Equal Opportunity Employer

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well-known Opti-Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.