Sr AI Engineer, Agentic AI Solutions

Alcon MX; Bengaluru; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

Agentic AI Solutions in Bangalore, India seeks a Sr AI Engineer to lead architecture, design, and development of enterprise-scale Agentic AI solutions across Voice, Email, and Chat channels on AWS and Azure.

You will implement LLMs, RAG, agent orchestration, tool calling, memory, and multi-agent workflows, with integration to Salesforce, SAP, Genesys, and ServiceNow, ensuring governance and secure, observable deployments.

Qualifications

• 7+ years of software engineering experience.
• 3+ years of hands-on GenAI/Agentic AI experience.
• Strong expertise in Python and cloud platforms (AWS and/or Azure).

Responsibilities

• Architect and develop Agentic AI solutions and reusable AI components.
• Design and deploy AI agents for Voice, Email, Agent Assist, and related operations.
• Build cloud-native AI solutions on AWS and Azure; implement LLMs, RAG, orchestration, and tool calling.

Skills

Python

GenAI

Cloud platforms

Education

Bachelors or Masters in CS/AI/Engineering

Tools

LangChain

LangGraph

Semantic Kernel

AutoGen

AWS

Azure

Job description

Sr AI Engineer, Agentic AI Solutions page is loaded## Sr AI Engineer, Agentic AI Solutionsremote type: Not applicablelocations: Bangalore, Indiatime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 16, 2026 (28 days left to apply)job requisition id: R-2026-49535**Summary of Position:**Lead the architecture, design, and development of enterprise-scale **Agentic AI solutions** across Voice, Email, Chat, and Digital channels. Build intelligent AI agents and autonomous workflows on AWS and Azure that transform customer and business operations through automation, orchestration, and AI-driven decision making.**Key Responsibilities:*** Architect and develop Agentic AI solutions, frameworks, and reusable AI components.* Design and deploy AI agents for Agentic Voice, Agentic Email, Agent Assist, Commercial and Customer Operations solutions.* Build cloud-native AI solutions using AWS and Azure technologies.* Implement LLMs, RAG, agent orchestration, tool calling, memory, and multi-agent workflows.* Integrate AI agents with enterprise platforms such as Salesforce, SAP, Genesys, ServiceNow, and data platforms.* Establish AI governance, observability, monitoring, security, and responsible AI practices.* Lead technical design reviews and mentor AI engineering teams.**Key Requirements/Minimum Qualifications:*** Bachelor's or Master's degree in Computer Science, AI, Engineering, or related field.* 7+ years of software engineering experience.* 3+ years of hands-on experience building **GenAI and Agentic AI solutions.*** Strong expertise in **Python and cloud platforms (AWS and/or Azure).*** Experience with:+ Amazon Bedrock, Azure OpenAI, Azure AI Search+ LangChain, LangGraph, Semantic Kernel, AutoGen, or similar frameworks+ APIs, microservices, and enterprise integrations+ Vector databases, RAG, and AI evaluation frameworks+ CI/CD, DevOps, and cloud-native architecture.**Preferred Qualifications*** Experience with Voice AI, Contact Center AI, and Conversational AI.* Knowledge of Genesys, Observe.AI, Salesforce, and SAP ecosystems.* AWS and/or Azure AI certifications preferred.**Work hours: 1 PM to 10 PM IST****Relocation assistance: Yes****Employment Scams:** Alcon is aware of employment scams which make false use of our company name or leader's names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly.If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.**ATTENTION: Current Alcon Employee/Contingent Worker**If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.