Sr Administrator (Support & Operations)

HCL Technologies Limited; Dadri; On-site; INR 900,000 - 1,500,000; Full time

Job summary

HCL Technologies Limited seeks a Senior Engineer to support IT OSS operations, manage services locally, and collaborate with service owners and engineering teams. The role emphasizes service mindset, problem solving, and coordination with multiple IT domains.

You will participate in local deployment, incident handling, and continuous improvement initiatives while maintaining compliance and security standards. This on-site position requires strong communication in local language and English.

Qualifications

• Strong service mindset and business understanding are essential.
• Experience across multiple technology domains such as Servers & Storage, Communication Technology, and Managed Desktop Services.

Responsibilities

• Conduct support operations on day-to-day basis.
• Maintain Service Level Objectives in cooperation with Infrastructure operations and engineering teams.
• Conduct service management operations for local and legacy services in cooperation with Service Owners.

Skills

Strong service mindset

Strong business understanding

Deep problem solving

IT Service Management

Willingness to travel

Tools

Servers & Storage

Communication Technology

Managed Desktop Services

Job description

Expert in an IT OSS team. OSS provides local and agreed remote site support for all local IT services. Support includes handling of user incidents and requests, management of different infrastructure and application components together with the service owner, service centres and the operation teams. The job holder independently manages and develops certain assigned responsibilities by seeking contribution from colleagues. In addition, he/she may occasionally participate to development projects when agreed beforehand with the superior.

Key Responsibilities

The key responsibilities for this role include: Key areas of responsibilities

• Conduct support operations on day-to-day basis
• In cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasks
• In cooperation with Service Owners, conduct service management operations for local and legacy services
• Strive for continuous improvement to improve service and support operations
• Where agreed, participate to IT Compliance development for own area (Senior Engineer)
• Where agreed, participate to Infra development within own area of expertize (Senior Engineer)
• Where agreed, manage business integration with active communication, promotion and deployment of standard IT services, coordination of local key users and handling of possible local escalation cases on own responsibility area. (Senior Engineer)
• Participation in the Duty Ring at sites/consolidated sites within two hours from home base, where applicable

Key contacts

• End users, business key users and managers
• Servers & Storage, Communication Technology, and Managed Desktop Services Engineering and Operations teams
• Application Services, including Service Owners, AS architects and teams
• Command Center team
• User Support team
• Transition Management team
• External vendors

Prerequisites

• Strong service mindset
• Strong business understanding
• Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services
• Deep problem solving capabilities with in-depth understanding of technology and business interface (Senior Engineer)
• Experience and knowledge of local application portfolio
• Good understanding of IT Service Management processes and practices

Skill Requirements

Good communication skills in local language, combined with adequate written and spoken English language capabilities

• Willingness to travel, not more than 20% of working time

Competence profile

• Demonstrates a positive and productive attitude
• Manages to prioritize tasks and work under pressure
• Inspires the trust of others
• Follows organization’s goals, values, policies, and procedures
• Manages competing demands, frequent changes, and uses time effectively

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.