Sr. Account Manager

SRV MEDIA PVT LTD; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

SRV MEDIA PVT LTD is seeking a Senior Account Manager to lead a team focused on achieving client satisfaction and retention. This role involves project management, optimizing account operations, and enhancing client relations.

The ideal candidate has over 2 years of experience in account management within a digital marketing agency and proficiency in Google and Meta performance platforms.

Qualifications

• 2+ years of experience in account management, preferably in a digital marketing agency.
• Proficiency in Google and Meta performance platforms is required.
• Strong verbal and written communication skills.

Responsibilities

• Engage with clients to provide updates on campaign progress.
• Document and validate briefs with clients, distributing them to internal teams.
• Develop and execute strategies to expand current accounts.

Skills

SEO

SEM

PPC

social media

content marketing

analytics tools

mentoring abilities

decision-making skills

client relationship management

strategic planning

data analysis

Job description

SRV Media is a leading integrated marketing and IT solutions agency known for delivering innovative and effective marketing strategies to a diverse portfolio of clients across the globe. Our tagline, Insights, Ideas, Impact, embodies our commitment to driving measurable results through strategic insights, creative ideas, and impactful execution. At SRV Media, we pride ourselves on our competitive and dynamic work culture, fostering an environment of growth, learning, and excellence.

Job Description

As a Senior Account Manager at SRV Media, you will oversee a talented team of Account Managers and Account Executives, focusing on achieving client satisfaction and retention through effective strategic account management and outstanding service delivery. Your responsibilities will include managing projects, streamlining processes, and crafting detailed project strategies and roadmaps. You will play a key role in strengthening client relations, optimizing account operations, and driving the overall growth and success of SRV Media.

Key Responsibilities

• Client Relationship Management: Consistently engage with clients to provide updates on campaign progress.
• Comprehensive Brief Documentation and Task Management: Accurately document and validate briefs with clients, following standardized formats and procedures, and distribute them to internal teams via email and Kick-off meetings.
• Project Planning, Execution, and Successful Delivery: Develop, strategize, execute, and guarantee the successful completion of client projects, achieving all established objectives and KPIs.
• Account Growth and Upscaling: Develop and execute strategies to expand current accounts and enhance revenue streams.
• Client Reporting: Ensure timely delivery of detailed client updates and reports, adhering to agreed-upon formats and deadlines.
• Performance Marketing: Hands on experience on Google and Meta Ads is required.

Requirements

• Experience: 2+ years of experience in account management. Experience in a digital marketing agency is preferred.
• Platform Knowledge: Google and Meta performance platforms required.
• Creative Ideation: Will be a plus point.

Skills

• Proficiency in SEO, SEM, PPC, social media, content marketing, and analytics tools.
• Strong mentoring abilities, supporting new team members with effective conflict resolution and decision-making skills.
• Exceptional skills in building and maintaining client relationships, managing expectations, and ensuring client retention.
• Ability to develop and implement strategic plans, drive innovation, and achieve business objectives.Strong data analysis, problem-solving, time management, and attention to detail.
• Excellent verbal and written communication, and presentation skills.

Additional Qualities

• Quickly adjust to changing needs and take initiative to address issues.
• Effectively manage relationships and excel in cross-functional teams.
• Think innovatively to ensure high-quality, precise deliverables.
• Take ownership and inspire the team towards achieving strategic goals.
• Foster strong interpersonal relationships and promote effective teamwork.