Sr Academic Counselor-Study Abroad

upGrad Study Abroad; Pune District; On-site; INR 450,000 - 600,000; Full time

Job summary

upGrad is hiring a Senior Admission Counsellor (Study Abroad) in Pune. You will engage with prospective learners, understand their aspirations, and qualify their requirements for upGrad's Germany and Italy Public University programs.

You will schedule Video Counselling sessions, coordinate with counsellors, and maintain CRM records to drive admissions targets. Strong English communication and EdTech experience are preferred.

Qualifications

• Graduation is mandatory.
• Excellent English and interpersonal skills.
• Experience in EdTech Sales or study abroad is a plus.

Responsibilities

• Engage with leads and qualify interest for study abroad programs.
• Schedule Video Counselling sessions for qualified leads.
• Coordinate between learners and counsellors to ensure smooth admissions.
• Maintain records of interactions and follow-ups in CRM.
• Work toward daily productivity and weekly revenue targets.

Skills

Verbal communication

Relationship building

Time management

Empathy toward learners

Education

Bachelor's degree

Tools

MS Office

CRM tools

Job description

We're Hiring | Senior Admission Counsellor (Study Abroad) | Pune | upGrad

Are you passionate about helping students achieve their dream of studying abroad? Join upGrad and become a part of one of Asia's leading Learning, Skilling, and Workforce Development companies.

About the Role

As a Senior Admission Counsellor (Admission Profiler), you will be the first point of contact for prospective learners. Your role is to engage with potential candidates, understand their aspirations, qualify their requirements, and create interest in upGrad's Study Abroad programs.

You will play a vital role in connecting learners with our Admission Counsellors by scheduling Video Counselling (VC) sessions for Germany and Italy Public University programs.

Key Responsibilities

• Engage with assigned leads through the auto-dialer system.
• Qualify leads by understanding their interest, eligibility, and suitability for upGrad's Germany and Italy Public University programs.
• Build trust and credibility with prospective learners through effective communication and active listening.
• Schedule Video Counselling (VC) sessions with Admission Counsellors for qualified leads.
• Coordinate between learners and counsellors to ensure a seamless admission experience.
• Maintain accurate records of lead interactions, follow-ups, and updates in the CRM system.
• Work towards achieving daily productivity and weekly revenue targets.

Eligibility Criteria

• Minimum 2 years of experience in EdTech Sales (Study Abroad experience is an added advantage).
• At least 1 year of continuous tenure in the current or previous organization.
• Graduation is mandatory.
• Comfortable working in a 6-day work week.
• Currently working as an Individual Contributor (IC).
• Proven track record of consistently achieving sales targets.

Skills Required

• Excellent verbal communication skills with strong English proficiency.
• Strong interpersonal and relationship-building skills.
• Ability to understand learner needs with patience and empathy.
• Strong persuasion and objection-handling skills.
• Basic knowledge of MS Office and CRM tools.
• Strong follow-up, time management, and organizational skills.

Key Performance Indicators (KPIs)

• Minimum 300 minutes of talk time per day.
• Connect with at least 80% of assigned leads every day.
• Consistently achieve and exceed weekly revenue targets.

Note: KPIs may vary depending on the business vertical.

Why Join upGrad?

Become part of a global organization with 25+ offices, 5,100+ professionals, and 10+ million learners across 70+ countries.

upGrad has been recognized as:

• LinkedIn's No. 1 Startup in India for three consecutive years (2018, 2019 & 2020)
• ET Best Education Brand 2020

Endless Growth Opportunities

Join a high-performing team where you'll have access to continuous learning, career advancement, and opportunities to make a meaningful impact in learners' lives.