Splunk/Splunk's architecture

Cloudxtreme; Hyderabad; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

Cloudxtreme in Hyderabad, India, seeks a Splunk administrator/engineer with 3–6 years of experience to manage Splunk architecture, dashboards, and ITSI, plus incident handling and runbook execution. You will follow compliance-led change processes using ServiceNow and support 24x7 operations.

You will work with Puppet for orchestration, AWS cloud, and Linux/Windows environments, updating runbooks, tracking KPIs, and providing escalation support during incidents and investigations.

Qualifications

• 3–6 years in Splunk administration, engineering, or support.
• Experience with ServiceNow workflows and change processes.
• Familiar with Puppet/Ansible for automation; ITIL foundation helpful.

Responsibilities

• Execute change requests per Splunk runbooks and compliance standards.
• Use ServiceNow workflows and IA tickets for changes.
• Review proposed Splunk configuration changes before implementation.
• Develop and maintain Splunk runbooks.
• Track KPIs and SLAs including change success rates.
• Provide ad hoc reporting and support incident investigations.
• Maintain supplier engineering runbooks with rollback instructions.
• Produce and share documentation per guidelines.

Skills

Splunk proficiency

Communication

Root cause analysis

IT operations

Tools

Puppet

ServiceNow

Splunk

AWS

Linux

Windows

ITIL

Job description

Role Requirements

Splunk Proficiency - Proficient in Splunk's architecture, query language, and best practices, including monitoring, troubleshooting, and maintaining systems. Ability to identify and resolve issues, analyse complex problems, and understand system behaviour at scale.

Orchestration Tools - Puppet (preferred), or similar automation tools

Cloud & Operating system - AWS & Linux/Windows

Incident Handling - Assist in root cause analysis and change-related escalations

Process & Runbook Usage - Must follow documented change processes and control gates strictly

Communication Good English verbal and written proficiency

Support Model 24x7

Documentation - Update runbooks with rollback/validation steps; maintain versioned histories

Experience -

3–6 years in Splunk administration, engineering, or support

ServiceNow workflows

Splunk Search, Dashboards, ITSI (optional), troubleshooting, and maintaining systems

Familiar with working in a compliance-driven engagement model

Key Responsibilities:

Execute change requests as per Splunk TechOps runbooks and compliance standards.

Use ServiceNow workflows and IA tickets for tracking and executing changes.

Review and validate proposed Splunk configuration changes before implementation.

Develop and maintain Splunk runbooks.

Follow second-person review protocols and maintain documentation per guidelines.

Provide ad hoc reporting and support customer escalations or incident investigations.

Update and maintain supplier engineering runbooks with clear rollback instructions.

Track KPIs and SLAs including successful execution rates of approved changes.

Execute production-grade changes via ServiceNow

Preferred Certifications

Splunk Core Certified Admin / Power User

ITIL Foundation (for change process understanding)

Puppet/Ansible certification (desirable)