Splunk Administrator

Cloudxtreme; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Cloudxtreme in Hyderabad is seeking an experienced Splunk administrator/engineer to manage and optimize the Splunk environment in a 24x7 support model.

You will execute change requests via runbooks, review configuration changes, develop runbooks, and provide ad hoc reporting while ensuring compliance and KPI/SLA tracking.

Qualifications

• 3–6 years in Splunk administration, engineering, or support.
• Familiar with working in a compliance-driven engagement model.
• Splunk Search, Dashboards, ITSI (optional), troubleshooting, and maintaining systems.

Responsibilities

• Execute change requests as per Splunk TechOps runbooks and compliance standards.
• Use ServiceNow workflows and IA tickets for tracking and executing changes.
• Review and validate proposed Splunk configuration changes before implementation.
• Develop and maintain Splunk runbooks.
• Follow second-person review protocols and maintain documentation per guidelines.
• Provide ad hoc reporting and support customer escalations or incident investigations.
• Update and maintain supplier engineering runbooks with clear rollback instructions.
• Track KPIs and SLAs including successful execution rates of approved changes.
• Execute production-grade changes via ServiceNow

Skills

Puppet

Splunk

AWS

Linux

Windows

ServiceNow

ITSI

English communication

Tools

Splunk

ServiceNow

ITSI

Job description

Role Requirements

• Orchestration Tools - Puppet (preferred), or similar automation tools
• Cloud & Operating system - AWS & Linux/Windows
• Incident Handling - Assist in root cause analysis and change-related escalations
• Process & Runbook Usage - Must follow documented change processes and control gates strictly
• Communication Good English verbal and written proficiency
• Support Model 24x7
• Documentation - Update runbooks with rollback/validation steps; maintain versioned histories

Experience -

• 3–6 years in Splunk administration, engineering, or support
• ServiceNow workflows
• Splunk Search, Dashboards, ITSI (optional), troubleshooting, and maintaining systems
• Familiar with working in a compliance-driven engagement model

Key Responsibilities:

• Execute change requests as per Splunk TechOps runbooks and compliance standards.
• Use ServiceNow workflows and IA tickets for tracking and executing changes.
• Review and validate proposed Splunk configuration changes before implementation.
• Develop and maintain Splunk runbooks.
• Follow second-person review protocols and maintain documentation per guidelines.
• Provide ad hoc reporting and support customer escalations or incident investigations.
• Update and maintain supplier engineering runbooks with clear rollback instructions.
• Track KPIs and SLAs including successful execution rates of approved changes.
• Execute production-grade changes via ServiceNow