Specialist, Usage Billing, Billing & TPA

IND201 Refinitiv India Shared Services Private Limited; Bengaluru; In loco; INR 400.000 - 620.000; Tempo pieno

Descrizione del lavoro

London Stock Exchange Group is seeking an Associate to own the end-to-end order-to-billing process and provide ongoing order management support for the Sales Team and clients. You will manage the entire order life cycle, ensure accuracy for reporting, and maintain compliance with controls and third-party guidelines.

Collaborating with internal and external customers, you will handle queries on quotes, orders, billing, and entitlements while driving process improvements and Salesforce-related

Competenze

• Limited previous experience in Order to Cash / customer support roles.

Mansioni

• Owns the end-to-end order-to-billing process and provides ongoing order management support for Sales Team and clients.
• Manages the entire order life cycle from preparation to billing, including entitlements and credits for new and renewal orders.
• Ensures client orders are accurate for sales and financial reporting and complies with controls and 3rd party guidelines.
• Builds relationships with internal and external customers and improves service results.
• Handles and resolves queries related to quote/order status, billing, client accounts/entitlements, and compliance issues.
• Leads ad hoc initiatives with relevant groups to complete customer requests.
• Spots trends and recommends improvements to systems and procedures.
• Owns basic Service Alerts and manages pre-audits, with Salesforce support for pending orders and billing.
• Supports contracts, order forms from customers and trials management; assists in resolving administrative grievances with internal customers.

Descrizione del lavoro

Job Profile Summary

Generates quotations as needed, inputs order details into relevant systems and facilitates the end-to-end process from order-to-billing.

Key Responsibilities and Accountabilities

Owns the implementation of the entire order-to-billing process, and for providing ongoing order management support for Sales Team and clients. Manages and accomplishes the entire end to end order life cycle, including order preparation, order monitoring, entitlements and billing/credits/cancellations for new and renewal orders. Confirms all client orders are accurate for sales and financial reporting and ensures adherence to compliance controls and 3rd party guidelines. Aligns to a designated client base and is accountable for building relationships with internal and external customers, playing a key role in improving service results. Handles and resolve queries relating to quote/order status, billing, client account information/entitlements, and compliance issues. Leads ad hoc initiatives with relevant groups, ensuring customer requests are successfully completed. Spots trends and make recommendations for improving systems and procedures. Owns basic Service Alerts, including creation, management and resolution of all alerts issued and performs pre-audits. Supports tasks related to Salesforce systems such as following up on pending orders and billing, navigating through moderately complex queries related to contracts or product installations. Supports the process of acquiring contracts, order forms from customers and trials management. Supports to resolve grievances related to administrative issues while partnering closely with internal customers.

Qualifications and Experience

Limited previous experience in Order to Cash / customer support roles. Applies general knowledge of business, developed through education, to make informed judgements.

Career Stage

Associate

Information

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Privacy Notice

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject. If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

About LSEG

Our culture of connecting, creating opportunity and delivering excellence shapes how we think, how we do things and how we help our people fulfil their potential. Our Data & Analytics, Capital Markets and Post Trade divisions have a combined power that provides a comprehensive, integrated suite of trusted financial market infrastructure services to help our customers pursue their ambitions. Explore our divisions LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across Europe, the Middle East, Africa, North America, Latin America and Asia Pacific. Find out more Get to know some of our people who are pushing the boundaries of technology, finance and more around the world.