Billing and Order Management Specialist

London Stock Exchange Group; Bengaluru; On-site; INR 500,000 - 800,000; Full time

Job summary

London Stock Exchange Group (LSEG) in Bengaluru, India, is seeking an Associate to manage the order-to-billing process and provide ongoing order management support for the Sales Team and clients. You will oversee the entire lifecycle from order preparation to billing, ensuring accuracy and compliance while collaborating with internal and external customers.

The role involves resolving queries related to quotes, orders, billing, and entitlements, with scope for process improvements and

Qualifications

• Experience in Order to Cash or customer support roles.
• Ability to align with Sales and client stakeholders.

Responsibilities

• Owns end-to-end order life cycle from order to billing.
• Manages order preparation, monitoring, entitlements and billing/credits.
• Ensures accuracy of client orders for reporting and compliance.
• Supports Salesforce order follow-ups and contract queries.
• Drives process improvements and resolves inquiries.

Skills

Order to Cash basics

Customer support

Relationship building

Sales team collaboration

Tools

Salesforce

Job description

Job Profile Summary:

Generates quotations as needed, inputs order details into relevant systems and facilitates the end-to‑end process from order-to-billing.

Key Responsibilities and Accountabilities:

• Owns the implementation of the entire order-to-billing process, and for providing ongoing order management support for Sales Team and clients.
• Manages and accomplishes the entire end to end order life cycle, including order preparation, order monitoring, entitlements and billing/credits/cancellations for new and renewal orders.
• Confirms all client orders are accurate for sales and financial reporting and ensures adherence to compliance controls and 3rd party guidelines.
• Aligns to a designated client base and is accountable for building relationships with internal and external customers, playing a key role in improving service results.
• Handles and resolve queries relating to quote/order status, billing, client account information/entitlements, and compliance issues.
• Leads ad hoc initiatives with relevant groups, ensuring customer requests are successfully completed.
• Spots trends and make recommendations for improving systems and procedures.
• Owns basic Service Alerts, including creation, management and resolution of all alerts issued and performs pre-audits.
• Supports tasks related to Salesforce systems such as following up on pending orders and billing, navigating through moderately complex queries related to contracts or product installations.
• Supports the process of acquiring contracts, order forms from customers and trials management.
• Supports to resolve grievances related to administrative issues while partnering closely with internal customers.

Qualifications and Experience:

• Limited previous experience in Order to Cash / customer support roles.
• Applies general knowledge of business, developed through education, to make informed judgements.

Career Stage:

Associate London Stock Exchange Group (LSEG)

Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

• LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Experience Level Mid Level