Specialist, Technology Support

Pearson; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Pearson is seeking a Specialist, Data Quality to monitor the exam result data processing and support global teams from India. You will work at the intersection of data integrity, technology, and client support.

In this role you will follow established protocols with EDM and technology staff to address challenges, escalate where needed, and ensure corrective actions are implemented effectively across testing centers worldwide.

Qualifications

• 3–5 years of experience in customer service or a related field with proficiency in MS Office.
• Basic SQL skills are a plus.
• Meticulous attention to detail and commitment to data quality.
• Ability to work in a virtual, globally distributed team environment.

Responsibilities

• Monitor and manage the upload of exam result data from testing centers.
• Identify and resolve issues related to exam result processing.
• Troubleshoot and retransmit problematic data to clients as needed.
• Report data processing problems to appropriate teams for swift resolution.
• Investigate missing exam results and prioritize actions based on urgency and impact.
• Provide technical support to internal and external customers for results and data transfer.
• Provide technical support to clients on Pearson VUE applications.
• Collaborate across teams to resolve issues and escalate as needed.
• Support additional projects and ad hoc tasks.
• Work flexibly with international colleagues across time zones.

Skills

Customer service experience

Analytical skills

Problem-solving

Data quality

MS Office

SQL (basic)

Tools

Microsoft Office Suite

Service Direct

Job description

Role: Specialist, Technology Support (Data Quality)

Pearson Professional Assessments is seeking a Specialist, Data Quality to join our Enterprise Data Management (EDM) team, supporting the exam result lifecycle at Pearson VUE. This role is based at our India office and offers the opportunity to collaborate with global teams, working at the intersection of data integrity, technology, and client support.

Role Overview

As a Specialist, Data Quality, you will be responsible for monitoring, managing, and resolving issues related to the processing of exam result data from Pearson VUE’s worldwide network of testing centers. You will follow established protocols, collaborate with EDM and technology staff to address challenges, and ensure corrective actions are implemented effectively and efficiently.

Key Responsibilities

• Monitor and manage the upload of exam result data from testing centers.
• Identify and resolve issues related to exam result processing, working in an exciting environment that encourages learning and development.
• Troubleshoot and retransmit problematic data to clients as needed, responding to special client requests with professionalism and accuracy.
• Report data processing problems to appropriate teams for swift resolution.
• Investigate missing exam results and prioritize actions based on customer urgency and business impact.
• Provide technical support to both internal and external customers for queries regarding results and data transfer.
• Provide technical support to clients on Pearson VUE applications utilized.
• Collaborate across teams to resolve issues, escalating as needed.
• Support additional projects and perform ad hoc tasks assigned by your manager.
• Work flexibly with international colleagues across multiple time zones.

What We’re Looking For

• Curious, motivated, and eager to learn—with a positive, can-do attitude.
• 3–5 years’ experience in customer service or a related field, with proficiency in Microsoft Office Suite.
• Basic SQL skills are a plus.
• Ability to thrive in a virtual, globally distributed team environment.
• Meticulous attention to detail and commitment to data quality.
• Quick to learn new systems and adapt to changing priorities.
• Excellent problem-solving and analytical skills.
• Experience using support tools (e.g., Service Direct) preferred.

Working Arrangements

This position is hybrid based role being on site at the Pearson VUE office in India and partially working from home.

Join the EDM team and be part of a team driving data excellence across the globe, supporting learners and organizations with reliable, high-quality assessment data.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].