Specialist- Technical Support Administrator

Nordex Group; Chennai District; On-site; INR 600,000 - 800,000; Full time

Job summary

Nordex Group is seeking a Specialist – Technical Support Administration in Chennai, India. This role involves supporting the Technical Back Office Team with administrative tasks and process improvements. Candidates should have 4-6 years of experience, preferably in the wind industry, with strong analytical skills and proficiency in Excel. You will manage KPIs, assist with technical incident handling, and collaborate with various stakeholders. A Bachelor's degree in a related field is required. Excellent communication skills are essential.

Qualifications

• Minimum of 4-6 years experience, preferably from the wind industry.
• Proven experience in project coordination or similar role.
• Advanced skills in Microsoft Office, especially Word and Excel.

Responsibilities

• Support finalizing PCMS files by comparing parameters.
• Manage KPI dashboards and update Power BI reports.
• Assist in Technical Incident Handling and ticket processing.
• Follow-up on incidents to ensure feedback.
• Support back-office data updates and reports.
• Ensure timely creation of WASP accounts.
• Analyze and track implementation status of service notifications.
• Support process improvement efforts and documentation.
• Collect and update WINDA IDs in the LMS.

Skills

Analytical skills

Data manipulation in Excel

Organizational skills

Time management

Multitasking

Stakeholder management

Communication skills

Interpersonal skills

Microsoft Office

Technical background understanding

Education

Bachelor’s degree in engineering, Project Management or related field

Tools

SAP

Power BI

Job description

Position Title: Specialist – Technical Support Administration

Role Overview

The Specialist - Technical Support Administration will, in its role, be responsible to support the Technical Back Office Team, by handling administrative tasks and improving existing processes or even create entirely new processes. This role is key to efficient and smooth operation of the Technical Back Office Teams. This is an exciting role where dealing with unexpected situations and time sensitive tasks is part of the day-to-day business.

Key Responsibilities

• Support finalizing PCMS files. Compare parameter between as-designed and as-is to deliver clean configuration files to the projects.
• Manage and update key performance indicator dashboards – manage Power BI reports and support back office/operational team in preparing monthly management presentations.
• Provide general assistance in Technical Incident Handling, such as assigning tickets, processing data analysis (P2P) tickets, closing tickets, reviewing backlog, etc.
• Follow‑up status of “actions on WTG needed” incidents to ensure feedback loop with Operations
• Support back‑office team in blade, oil, CMS and any additional reports to ensure all data is updated to reflect the condition of the fleet
• Ensure creation of WASP accounts for customers and subcontractors to enable NC2 training
• Support fleet implementation of Service Notifications and Technical Notifications; analyse impacted fleet, material requirements, track implementation status, etc.
• Support in Process Improvement, Creation, Implementation, and Documentation
• Ensure GWO certificates are received on time and stored correctly in the LMS
• Collect WINDA IDs from the service technicians and update their profiles in the LMS

Qualifications

• Minimum of 4‑6 yrs experience (preferably from wind industry)
• Proven experience in project coordination or similar role
• Strong analytical and data manipulation skills in Excel
• Strong organizational and time management skills with the ability to prioritize tasks effectively
• Strong multitasking skills
• Good stakeholder management, excellent communication and interpersonal skills to collaborate with internal and external stakeholders
• Advanced Microsoft office skills
• Understanding technical background

Candidate Requirements

• Bachelor’s degree in engineering, Project Management or related field
• Excellent Communication skills
• SAP experience preferred
• Power BI knowledge is good‑to‑have

Personal Profile / Competencies

• Detail‑oriented and organized
• Good team player
• Adaptable to change
• Ability to manage multiple projects and priorities simultaneously
• Ability to deal with unexpected difficulties
• Strong technical skills and proficiency in Microsoft Office Suite especially Word and Excel
• Member of global teams, ability to work independently
• Good comprehensive skills

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and in full compliance with all federal and state laws.