Specialist - Technical Support Administration

Nordex SE; Chennai District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

A leading renewable energy company located in Chennai is seeking a Specialist in Technical Support Administration. The role involves supporting process improvements, technical incident handling, and creating analytics reports with Power BI. Candidates should have a Bachelor's degree in engineering and 4-6 years of experience, ideally in the wind industry. Strong analytical, organizational, and communication skills are essential. This position offers a chance to contribute to the growth of alternative energies globally.

Qualifications

• Minimum of 4-6 years experience in a relevant role, preferably in the wind industry.
• Proven experience in project coordination or similar responsibilities.
• Proven experience in project coordination or similar role.
• Strong analytical and data manipulation skills in Excel.
• Excellent organizational and time management with multitasking ability.
• Strong stakeholder management and communication skills.
• Advanced MS Office skills and technical background.

Responsibilities

• Support in process improvement and documentation adherence.
• Assist in technical incident handling.
• Create and report Power BI dashboards for various operational metrics.
• Create Power BI reports for turbines/sites issues and performance analyses.
• Develop software/tools to monitor SCADA, CIF disks, and site communication.
• Create dashboards for transformer alarms and maintenance analytics.
• Record workshop operations and track cost-saving reports.
• Support automation and reporting for internal trainings and process improvements.
• Coordinate with internal and external stakeholders.

Skills

Analytical skills

Data manipulation in Excel

Organizational skills

Multitasking

Stakeholder management

Communication skills

Advanced MS Office

Education

Bachelor’s degree in engineering or related field

Tools

Microsoft Office

Power BI

Job description

Specialist - Technical Support Administration

Requisition ID: 11123

Location: Chennai, TN, IN, 600119

Department: Service Technical Backoffice India

YOUR TASKS

• Support in Process Improvement, Creation, Implementation, and Documentation
• Assist in Technical Incident Handling Support
• Ensure all documentation & reporting adhere to compliance standards.
• Support in fleet performance analytic reports and reporting processes such as,
  SCADA & IT
  Creating PowerBI Report on the turbines and sites causing the most problematic issues on ART (Availability Reporting Tool) system,
  Creating SW for checking and reporting the status of site SCADA and CIF disks,
  Creating SW for checking and reporting communication loss between SCM and LRO.
  Electrical
  Creating and reporting a Power BI dashboard for Repeated Alarms and Warnings, Durations, Top Failure Analysis, WTG’s with power limitations and ST Analysis
  Reporting changes in transformer DGA analysis throughout the process.
  Creating predictive maintenance SW and dashboard of main converters by analyzing internal logs
  Mechanical
  Recording operations performed in the repair workshop and tracking cost-saving reports,
  Analyzing main component and oil temperature/pressure trends on a PowerBI Dasboard and reporting when above site average.
  Training
  Automating of reporting for the generation of STC reports, reporting the validity checks for external trainings (HACA, High Voltage, TSL, etc.)
  Supporting for Power BI design changes for Internal Training Academy.
  Operation
  Creating Power BI Report for tracking consumption of high-cost materials,
  SN_TN Reporting
  Creating Power BI Report for follow up of service orders and lead time for materials in site orders to arrive at the site.
  Creating Power BI Report for tracking Snow tickets, status, waiting times based on sites.

YOUR PROFILE

• Bachelor’s degree in engineering, Project Management or related field
• Minimum of 4-6 yrs experience (preferably from wind industry)
• Proven experience in project coordination or similar role
• Strong analytical and data manipulation skills in Excel
• Strong organizational and time management skills with the ability to prioritize tasks effectively & strong multitasking skills
• Good stakeholder management, excellent communication and interpersonal skills to collaborate with internal and external stakeholders
• Advanced Microsoft office skills & understanding technical background

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and in full compliance with all federal and state laws.

ABOUT THE NORDEX GROUP

The manufacture of wind energy plants in the on-shore segment has been our core competence and passion for around 40 years. With more than 57GW installed capacity worldwide, our turbines supply sustainable energy to more than 80% of the global energy market and we are one of the largest companies in the wind industry. National subsidiaries in more than 40 markets and production facilities in Germany, Spain, Brazil, the USA, Mexico and India offer our more than 10,400 employees the opportunity for international and intercultural cooperation.

We are growing and together driving forward the expansion of alternative energies worldwide - if you wish, from now on with you. Join the #TeamNordex

We look forward to receiving your application! To make it more convenient for you, we are happy to receive your application without a cover letter.