Specialist Services Project Manager, Actimize

NICE (New Independent Conference Experts) Ltd.; Pune District; Sur place; INR 2 500 000 - 4 500 000; Plein temps

Avantages offerts par ce poste

Hybrid work model (NiCE-FLEX)

Global client exposure

Résumé du poste

NiCE is seeking a Specialist Services Project Manager for Actimise in Pune, India, to lead end-to-end client implementations. You will own governance, scope, schedule, budget, and RAID, ensuring timely delivery per contractual commitments according to the PDM methodology.

Travel as required and US shift hours are expected. Join a global company with a hybrid NiCE-FLEX model, balancing office presence with remote work, and report to the Director, Program Management, Actimise.

Qualifications

• 8–12 years of experience in enterprise software / SaaS project management.
• Proven ownership of scope, schedule, budget, RAID, and governance.
• Excellent stakeholder management and executive communication skills.
• Hands-on experience with change control and financial tracking.
• Proven experience identifying, structuring, prioritizing, and resolving complex delivery problems across technology, data, and client domains.
• Strong experience managing high-severity delivery issues, including root-cause analysis, corrective action planning, and executive escalation.

Responsabilités

• Develop and maintain the integrated project plan covering all cloud project lifecycle phases.
• Own scope, schedule, budget, and resource planning.
• Establish and maintain RAID (Risks, Assumptions, Issues, Dependencies).
• Define and manage the communication plan (weekly status, SteerCo, exec updates).
• Drive day-to-day execution across Business Analysis, Architecture, Data, Configuration, and Testing teams.
• Track progress against milestones and proactively manage slippage.
• Act as the single point of accountability for delivery outcomes.
• Manage scope changes through formal Change Request / Change Order processes.
• Own project financials: forecasting, burn tracking, margin awareness, and invoicing alignment.
• Escalate risks impacting scope, timeline, or commercials early and transparently.
• Coordinate Go-Live activities with Ops and Client teams.
• Track and manage UAT issues to closure.

Connaissances

Project management

Stakeholder management

Executive communication

Change control

Financial tracking

Risk management

Delivery problem solving

UAT coordination

Outils

Actimise

Description du poste

Specialist Services Project Manager, Actimise

India - Pune

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

The Project Manager (PM) in NiCE Actimise Professional Services is accountable for end‑to‑end delivery of client implementations, from Sales handover through Go‑Live and transition to Managed Services / Support.

The PM ownsdelivery governance, scope, schedule, budget, risk management, and client communication, ensuring projects is deliveredon time, within scope, and in line with contractual commitments, using thePS Actimise Project Delivery Methodology (PDM).

Travel: As required for customer engagements

Timing: US Shift (5 PM to 2 AM IST)

How will you make an impact?

• Develop and maintain theintegrated project plan, covering all cloud project lifecycle phases
• Ownscope, schedule, budget, and resource planning
• Establish and maintainRAID (Risks, Assumptions, Issues, Dependencies)
• Define and manage thecommunication plan (weekly status, SteerCo, exec updates)
• Drive day‑to‑day execution across Business Analysis, Architecture, Data, Configuration, and Testing teams
• Track progress against milestones and proactively manage slippage
• Act as thesingle point of accountability for delivery outcomes
• Manage scope changes through formal Change Request / Change Order processes
• Own project financials: forecasting, burn tracking, margin awareness, and invoicing alignment
• Escalate risks impacting scope, timeline, or commercials early and transparently
• Coordinate Go‑Live activities with Ops and Client teams
• Track and manage UAT issues to closure

Have you got what it takes?

• 8–12 years of experience in enterprise software / SaaS project management
• Proven ownership ofscope, schedule, budget, RAID, and governance
• Excellent stakeholder management and executive communication skills
• Hands‑on experience withchange control and financial tracking
• Proven experience identifying, structuring, prioritizing, and resolving complex delivery problems across technology, data, and client domains
• Strong experience managing high-severity delivery issues, including root‑cause analysis, corrective action planning, and executive escalation

Good to Have

• Experience inActimise, Financial Crime, AML, Fraud, Compliance, or Banking technology
• Experience in service industry
• PMP / PRINCE2 / PMI or equivalent certification

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face‑to‑face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Reporting to - Director, Program Management, Actimise

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.