Specialist - Operations & Strategy

Stay Vista; India; On-site; INR 800,000 - 1,500,000; Full time

Benefits offered by this job

Villa discounts

Job summary

StayVista is seeking a Specialist in Property Operations to ensure operational compliance and drive efficiency through audits and strategic process improvements. The role focuses on defining KRAs, analyzing audit findings, and mentoring the team to uphold high standards.

Collaboration with stakeholders will align property operations with broader goals. The ideal candidate has 4+ years in property operations, with at least 2 years in leadership or specialist roles, and a graduate degree;

Qualifications

• Regular property operations audits to ensure compliance with organizational standards.
• End-to-end performance management of the property operations team.

Responsibilities

• Define, implement, and monitor KRAs for the property operations team.
• Analyze audit findings to identify operational inefficiencies and recommend improvements.
• Provide strategic guidance and mentorship to the property operations team for optimal performance.
• Collaborate with stakeholders to develop and implement property operations strategies.
• Prepare and maintain detailed reports on audit results, team performance, and operational metrics.

Skills

Audit processes

Performance management

KRA implementation

Education

Graduate degree

Certifications in operations

Job description

StayVista is India's largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We're a fast-growing team that values continuous improvement. With our skill upgrade programs, you'll keep learning and evolving, just like we do. And hey, when you're ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As an Specialist at StayVista, the focus is on ensuring operational compliance and efficiency through audits and process optimization. Key responsibilities include defining and monitoring Key Result Areas (KRAs) for the team to align with organizational objectives, analyzing audit findings to develop strategic improvements, and mentoring the team to uphold high standards. Additionally, detailed reporting on performance metrics and collaboration with stakeholders help drive alignment between property operations and broader organizational goals, fostering a culture of accountability and continuous improvement.

About You

• Conduct regular property operations audits to ensure compliance with organizational standards.
• Oversee the end-to-end performance management of the property operations team.
• Define, implement, and monitor Key Result Areas (KRAs) for the property operations team.
• Ensure the team meets established KRAs and deliverables within deadlines.
• Analyze audit findings to identify operational inefficiencies and recommend improvements.
• Provide strategic guidance and mentorship to the property operations team for optimal performance.
• Collaborate with stakeholders to develop and implement property operations strategies.
• Prepare and maintain detailed reports on audit results, team performance, and operational metrics.
• Proven expertise in audit processes, performance management, and KRA implementation.
• Willingness to work in Acquisition
• 4 years of experience in property operations, with at least 2 years in a leadership or specialist role.
• A graduate degree in any discipline, as well as advanced certifications in operations or related fields, are a plus.
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs

Bonus Points - These are non-essential, but a bonus if you have them!

• Demonstrated ability to identify gaps in existing workflows and successfully implement process improvements that enhanced efficiency or compliance.
• Proven track record of working with multiple teams (e.g., Property Operations, Guest Relations, and Strategy) to align audit outcomes with organizational goals.

Key Metrics: What you will drive and achieve

• Feedback
• Guest registration
• Upsell
• Property Acquisition
• Lead Generation
• Curious : Here, your curiosity fuels innovation.
• User-Centric : You'll anticipate the needs of all our stakeholders and exceed expectations.
• Resourceful : You'll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
• Aspire : Keep learning, keep growing - because we're all about continuous improvement.
• Trust : Trust is our foundation. You'll work in a transparent, reliable, and fair environment.
• Enjoy : We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies - How We Work Together

• Business Acumen: You grasp the basics of our company, customers, and services, always thinking ahead in your work. You're mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
• Change Management: You're open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
• Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
• Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
• Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
• Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You're quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
• Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
• Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.