Executive - Operations ( Facility Management Services)

StayVista Private Limited; Pune District; On-site; INR 800,000 - 1,400,000; Full time

Benefits offered by this job

Villa discounts

Growth opportunities

Job summary

StayVista Private Limited is seeking an Executive to oversee day-to-day villa operations, ensuring exceptional guest experiences, managing staff, budgets, and property standards. You will coordinate maintenance, compliance with safety and regulatory requirements, and handle VIP guest relations and event support.

The role emphasizes hands-on management, cost control, and continuous improvement in a fast-growing luxury villa hospitality brand. Villa discounts are offered as part of perks.

Qualifications

• Oversee day-to-day property operations.
• Ensure compliance with safety and regulatory requirements.
• Maintain property standards and guest satisfaction.

Responsibilities

• Oversee day-to-day property operations to ensure seamless guest experiences.
• Manage staff, budgets, inventory, maintenance, and vendor relationships.
• Coordinate events and VIP guest services, ensuring privacy and personalised attention.
• Ensure compliance with safety standards, licenses, permits, and health codes.
• Handle guest concerns promptly and minimize escalation while maintaining property standards.

Skills

Property operations

Guest relations

Budget management

Staff management

Job description

About Us

StayVista is

Location: Mumbai

About Us

StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. Here, you will be a part of our passionate team, dedicated to crafting exceptional getaways and curating one-of-a-kind homes. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India.

Why Work With Us?

At StayVista, you're part of a community where your ideas and growth matter. We’re a fast-growing team that values continuous improvement. With our skill upgrade programs, you’ll keep learning and evolving, just like we do. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create.

Your Role

As an Executive at StayVista, you will be responsible for overseeing day-to-day property operations, ensuring exceptional guest experiences, managing staff, maintaining property standards, and ensuring compliance with safety and regulatory requirements. You will also manage budgets, inventory, maintenance, guest concerns, VIP relations, and coordinate special events to ensure smooth and efficient property operations.

About You

• Ensure compliance with safety regulations, health standards, and property maintenance requirements.
• Conduct regular property inspections to identify maintenance issues and coordinate necessary repairs.
• Maintain cleanliness, upkeep, and the overall visual appeal of the property.
• Enforce property policies, including noise regulations, designated smoking areas, and alcohol consumption guidelines.
• Manage property budgets, including operational costs and maintenance expenses.
• Oversee the procurement and inventory management of supplies, amenities, and equipment.
• Ensure compliance with applicable local laws, regulations, industry standards, licensing requirements, permits, and health codes.
• Handle conflicts and disturbances involving guests or staff, resolving issues promptly and minimizing escalation.
• Continuously evaluate and improve guest services to deliver exceptional guest experiences.
• Manage VIP guest relations and ensure personalized services for special guests.
• Oversee the planning and execution of special events, conferences, weddings, and other large gatherings at the property.
• Coordinate event logistics, catering, and other related services to ensure seamless execution.
• This position includes tasks supporting Owner and Guest Management, as determined by organizational needs.

Bonus Points - These are non-essential, but a bonus if you have them!

• Prior experience in luxury hospitality, resort or villa management, with expertise in guest relations, property operations, and event management.

Key Metrics: What you will drive and achieve

• Client Feedback
• Owner Feedback
• Maintenance Updates
• PAZO- Completion

Our Core Values:

Are you a CURATER?

• Curious: Here, your curiosity fuels innovation.
• User-Centric: You’ll anticipate the needs of all our stakeholders and exceed expectations.
• Resourceful: You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways.
• Aspire: Keep learning, keep growing—because we’re all about continuous improvement.
• Trust: Trust is our foundation. You’ll work in a transparent, reliable, and fair environment.
• Enjoy: We believe in having fun while building something extraordinary.

StayVista Spirit: Our Behavioral Competencies – How We Work Together

• Business Acumen: You grasp the basics of our company, customers, and services, always thinking ahead in your work. You’re mindful of costs and benefits, making smart decisions while learning from risks and mistakes.
• Change Management: You’re open to change, adjusting quickly to new information or challenges. Always eager to learn, you find creative ways to improve your work and seek feedback for growth.
• Leadership: You set clear goals, guide your team with energy, and take full responsibility for the work, ensuring others respect your leadership through action.
• Customer Centricity: You understand both internal and external customer needs and take ownership in addressing any service issues. You maintain clear communication and handle customer interactions with patience and respect.
• Teamwork: You collaborate well with others, respecting diverse opinions and always contributing positively to the team. You keep lines of communication open and share your thoughts without judgment.
• Result Orientation: You take responsibility for completing tasks and proactively tackle challenges to exceed expectations. You’re quick to spot issues and address them efficiently, making decisive decisions with resourcefulness.
• Planning and Organizing: You handle multiple priorities well, staying organized and focused. You ensure your work is thorough, accurate, and aligned with set processes to meet goals effectively.
• Communication: You communicate your ideas clearly, encourage dialogue, and ensure timely responses to your team, clients, and manager. You assert your views confidently and use multiple channels to share information effectively.

StayVista is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.