Specialist - Knowledge Management

Marsh; Gurugram District; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Marsh in Gurgaon is seeking a Specialist/Senior Specialist – Knowledge Management to join our Knowledge Management team. The role centers on keeping intranet sites, communities and content management operations accurate, timely and aligned with global standards.

You will work with the Digital Workplace Team, Knowledge Specialists and SMEs across a global network to support knowledge capture, labeling and dissemination, while meeting the three-days-a-week in-office requirement.

Qualifications

• Strong spoken and written English.
• Proficient in Microsoft Office Suite with a focus on Word and Excel.
• A strong eye for detail, checking the formatting and spelling of managed content.
• Ability to perform repetitive tasks with consistently high quality.

Responsibilities

• Support content management strategy through prescriptive document management procedures.
• Manage user-friendly web pages using MS 365 technologies.
• Label and categorize content to ensure accurate display.
• Ensure proper branding and content format to meet global standards.
• Provide support for internal teams and communities in a digital environment.
• Collaborate on processes to improve content strategy and management infrastructure.
• Assist with user analyses to inform resource decisions.
• Contribute as a team member on an international team.

Skills

English proficiency

MS Office (Word/Excel)

Attention to detail

Repetitive task execution

Job description

We are seeking a talented individual to join our Knowledge Management team at Mercer. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office

Specialist/Senior Specialist – Knowledge Management

What can you expect?

The goal of your job is to ensure our intranet sites, communities and content management operations are accurate, timely and follow standard best practices. Your goal is to complete tasks correctly the first time.

You are the backbone and foundation of our online KM Delivery Model. You play a critical part in keeping the lights on and the Mercer Link engines running, as part of the broader Colleague Connect ecosystem, for our Practices and Operations & Technology (O&T) through a collaborative partnership with our Digital Workplace Team (DWT), the platform owners for Mercer Link, our Knowledge Specialists (KSs), who work with Subject Matter Experts (SMEs) and oversee the content, and the Innovators who spearhead new digital solutions.

Knowledge Coordinators are responsible for supporting and managing Mercer's global intranet and other digital platforms that showcase the quality and breadth of our intellectual capital. They support the knowledge capture and dissemination process using consistent best-in-class practices and by working with a global network of subject matter and knowledge management experts.

We will count on you to:

• Supporting content management strategy through prescriptive document management procedures
• Managing user-friendly web pages using MS 365 technologies
• Sharing and labeling content using industry-standard categorization and ensuring accurate display
• Assuring proper branding and content format to meet our global standards
• Providing support for internal teams and communities in a digital and dynamic environment
• Collaborating on specialty teams to improve processes and user experiences as it relates to content strategy and management infrastructure
• Helping to produce user analysis to help make strategic decisions about our resources
• Engaging and contributing as a teammate on an international and diverse team of colleagues
• Cooperating on specialized tasks such as producing online surveys, forms, and databases

.

What you need to have:

• At least 0-3 years of proven similar working experience.
• Strong spoken and written English
• Proficient in Microsoft Office Suite with a focus on Word and Excel
• A strong eye for detail, checking the formatting and spelling of managed content
• Ability to perform repetitive tasks with consistently high quality

What makes you stand out:

• Junior experience in a content management environment
• Previous work or study related international exposure
• Additional skills: project management, business analysis, collaboration tools, M365, customer service, quality assurance, service-minded, and team-oriented

Working hours:

• 1:00pm-10:00pm India local time

Why join our team?

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.