Senior Manager - Knowledge Management

Marsh; Gurugram District; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Marsh is seeking a Knowledge Management professional to join the Gurugram office on a hybrid basis. You will curate content, perform secondary research, and deliver industry insights to support client engagements and growth.

The role emphasizes working with stakeholders, driving KM best practices, and leveraging Power BI and AI tools to unlock value across the business. A multinational, professional services environment offers collaboration and growth opportunities.

Qualifications

• Degree in finance, business, economics, commerce, or similar degree.
• 8+ years experience in knowledge management, content management, community development, secondary research / advisory / consulting in a large professional services organization.
• Excellent command of English, both spoken and written.
• Digitally-savvy, forward-thinking, curious about the future of work in a multinational professional services organization and the impact to clients.
• Strong collaborative decision-making, comprehensive problem-solving, and ability to partner with colleagues at all levels.
• Proven ability to gather, curate and analyze complex business information and draw insights and make recommendations.
• Exceptional analytical skills, good with numbers, critical thinking, and attention to details.
• Strong communication skills and ability to interact with senior stakeholders effectively.
• Proactivity, ability to cope with uncertainty and work on ad hoc requests. Ability to work in a fast-moving, ever-changing environment while managing multiple projects.
• Ability to work independently and on a virtual, global team.
• Advanced Microsoft skills/MS suite, including Excel and Power Point and the ability to produce visually effective presentations.
• Well versed and experienced with key content management tools, specifically SharePoint, and research tools such as Capital IQ, Factiva, Thomson One etc. and emerging AI tools.

Responsibilities

• Support efforts to execute industry priorities, including Industry Business Council coordination and Industry Community activation.
• Govern content collection, quality and curation to improve publishing, findability and reuse, especially on AI and automation initiatives.
• Embed KM best practices and drive change adoption with colleagues to strengthen knowledge-sharing behaviors.
• Use analytics (Power BI) and emerging tech (AI/automation) to generate insights and improve content usage.
• Partner with SMEs, Leaders, Marketing, Comms, Learning to translate business needs into knowledge solutions.
• Manage KM and research projects end-to-end, including complex senior-level engagements and special initiatives.
• Provide secondary research to support business development, growth planning and monitoring, and enablement projects.
• Produce research deliverables by sourcing, collecting, analyzing and synthesizing information.
• Provide market intelligence on industry topics and data synthesis.
• Produce reporting deliverables by compiling and presenting internal information for prospecting and bid work.
• Leverage AI tools during automation opportunities and project delivery.

Skills

KM knowledge

Content management

Research and analytics

Stakeholder management

Strong communication

Proactivity

Education

Degree in finance, business, economics, commerce, or similar degree

Tools

SharePoint

Capital IQ

Factiva

Thomson One

Excel

PowerPoint

Power BI

AI tools

Job description

Mercer is seeking candidates to join our Knowledge Management Team based in the Gurugram office. This is a hybrid role that requires working in the office at least three days a week.

What can you expect?

At the heart of our Marsh strategy is our industry-led growth plans. We differentiate through industry expertise and knowledge-driven sales and client management, transforming our services to be a trusted strategy, people and risk advisor to clients.

The Marsh Commercial Industry team is looking for a candidate for a newly created role. The team leads Marsh’s industry strategy to drive revenue, deliver client growth, and equip colleagues with the skills and knowledge to enhance client engagements and connectivity across Marsh.

This role will support the team through knowledge sharing, content curation, research deliverables with industry and colleague insights, community activation, growth planning support, and other key people- and innovation-centric initiatives, working closely with the core industry team.

We will count on you for:

• Support efforts to execute industry priorities, ranging from Industry Business Council coordination to Industry Community activation to preparing research deliverables for industry-specific sales enablement.


• Govern content collection, quality and curation to improve consistent content publishing, findability and reuse - increasingly important on the digital roadmap with AI and automated tools.


• Embed KM best practices and drive change adoption with colleagues to strengthen knowledge-sharing behaviors.


• Use analytics (e.g., Power BI) and emerging tech (AI/automation) to generate insights, guide content curation, and improve content usage.


• Partner with stakeholders and operational teams (SMEs, Leaders, Marketing, Comms, Learning) to be on core teams translating business needs into practical knowledge and research solutions.


• Manage KM and research projects end-to-end, including complex senior-level engagements and special initiatives.


• Provide secondary research, analytical work to support business development, growth planning and monitoring, and delivery of go-to-market and enablement projects.


• Produce research deliverables by identifying appropriate sources; collecting, analyzing, and synthesizing information; drawing insights and conclusions.


• Provide market intelligence on topics including (but not limited to) industry overview decks and data synthesis


• Produce reporting deliverables (e.g. on client relationships and revenue performance) by collating, analyzing and presenting internal information (typically sourced from financial reporting and CRM systems) for internal purposes and use as part of our collective intelligence for prospecting and bid work


• Well versed with AI tools and technologies to be leveraged during automation opportunities as well as project delivery.

What you need to have:

• Degree in finance, business, economics, commerce, or similar degree.


• 8+ years experience in a combination of knowledge management, content management, community development, secondary research / advisory / consulting role in a large professional services organization.


• Excellent command of English, both spoken and written.


• Digitally-savvy, forward-thinking, curious about the future of work in a multi-national professional services organization and the impact to clients.


• Strong collaborative decision-making, comprehensive problem-solving, positive influencing skills, and ability to partner with colleagues at all levels.


• Proven ability to gather, curate and analyze complex business information and draw insights and make recommendations.


• Exceptional analytical skills, good with numbers, critical thinking, and attention to details.


• Strong communication skills and ability to interact with senior stakeholders effectively.


• Proactivity, ability to cope with uncertainty and work on ad hoc requests. Ability to work in a fast-moving, ever-changing environment while managing multiple projects.


• Ability to work independently and on a virtual, global team.


• Advanced Microsoft skills/MS suite, including Excel and Power Point and the ability to produce visually effective presentations.


• Well versed and experienced with key content management tools, specifically SharePoint, and research tools such as Capital IQ, Factiva, Thomson One etc. and emerging AI tools.

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver


• High attention to detail


• Good relationship skills, proven ability to work on own initiative as well as in a team


• Ability to multi-task and prioritize time effectively. Ability to meet deadlines and a real desire to achieve results to drive value within the team


• High-energy, self-starter with an eagerness to excel

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders


• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, communities and growth


• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.