Specialist, FAO

Convergys; Chennai District; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Concentrix is seeking a hands-on Timekeeping Systems Analyst in Chennai to configure, troubleshoot, and support time and attendance platforms, translating business rules into robust system configurations.

You will collaborate with HR, Payroll, IT and vendors, maintain documentation, and contribute to ongoing improvements and future implementations (UKG/Kronos, Workday).

Qualifications

• Graduate degree required.
• Hands-on experience configuring timekeeping systems.
• Knowledge of HR/payroll processes is beneficial.

Responsibilities

• Configure and maintain time & attendance systems (rules, policies, workflows).
• Translate business requirements into system configurations.
• Perform advanced troubleshooting and resolve system issues independently.
• Work closely with HR, Payroll, IT, and vendors for issue resolution.
• Create and maintain system documentation (SOPs, workflows).
• Support system selection, implementation, and upgrades (e.g., UKG/Kronos, Workday).
• Contribute to ongoing system improvements and optimization.

Skills

Timekeeping / workforce management

System configuration

Troubleshooting

HR/payroll knowledge

UKG Kronos exposure

Workday exposure

System implementation experience

Education

Graduate

Tools

UKG Kronos

Workday

Job description

Job Title: Specialist, FAO

Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and meet customer expectations.

Role Summary: We are looking for a hands-on Timekeeping Systems Analyst with a strong mix of IT and functional expertise in time & attendance systems. This role will focus on system configuration, troubleshooting, and ongoing support, along with participation in future system implementation initiatives. The ideal candidate is someone who can work independently, solve system issues, and translate business rules into system configurations.

Role and Key Responsibilities

• Configure and maintain time & attendance systems (rules, policies, workflows).
• Translate business requirements into system configurations.
• Perform advanced troubleshooting and resolve system issues independently.
• Work closely with HR, Payroll, IT, and vendors for issue resolution.
• Create and maintain system documentation (SOPs, workflows).
• Support system selection, implementation, and upgrades (e.g., UKG/Kronos, Workday).
• Contribute to ongoing system improvements and optimization.

Key Skills and knowledge

• Strong experience with timekeeping / workforce management systems.
• Hands-on experience in system configuration (rules, logic, policies).
• Solid IT background with logical problem-solving skills.
• Ability to troubleshoot complex system issues independently.
• Good understanding of HR/payroll processes.
• Experience with UKG (Kronos), Workday, or similar platforms.
• Exposure to system implementation or migration projects.
• Basic project management skills are a plus.

Educational Qualification

Graduate

Location: IND Chennai - #152 Palavaram , 3rd Floor, Fortune Towers, Thoraiakkam Road

Language Requirements: Time Type: Full time

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.