Specialist - F&A - I2C 4A

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Dadri; On-site; INR 446,000 - 670,000; Full time

Job summary

Genpact in India seeks a Specialist for Billing Operations and Order to Cash activities. You will create, validate, and process invoices, dispatch via multiple channels, and handle adjustments and corrections. You will ensure SLAs, respond to queries, and support SOPs and audits in a fast-paced, innovation-driven environment.

Strong Excel skills, ERP experience, and attention to detail are essential, as is the ability to manage multiple OTC priorities with stakeholders across the business.

Qualifications

• Bachelor's degree in Accounting, Commerce, Economics or Finance is required.
• Proficiency in English and strong communication skills are essential.
• Experience with ERP systems and advanced Excel/MS Office is required.
• Attention to detail and ability to work under deadlines with multiple stakeholders.

Responsibilities

• Billing Operations: create, validate, and process invoices within timelines.
• Dispatch invoices via email, portals, EDI, or other channels.
• Handle billing adjustments, re-bills, credit notes, transfers, and corrections.
• Investigate billing discrepancies and client billing queries.
• Maintain billing portal support docs and generate reports.
• Order to Cash end to end: ensure SLAs and internal controls are met.
• Respond to stakeholder queries and prepare SOPs and process docs.
• Support audits, compliance reviews, and continuous improvement.

Skills

Communication skills

Analytical thinking

Excel / MS Office

ERP experience

Attention to detail

Stakeholder management

OTC processes knowledge

Education

Bachelor's degree in Accounting

Bachelor's degree in Commerce

Bachelor's degree in Economics

Bachelor's degree in Finance

Master's degree in Finance

Tools

ERP platforms

Job description

Specialist - F&A - I2C

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

Billing Operations

• Create, validate, and process invoices accurately and within agreed timelines
• Dispatch invoices through email, client portals, EDI platforms, or other required channels
• Process billing adjustments, re-bills, credit notes, transfers, and invoice corrections
• Investigate and resolve billing discrepancies and customer billing queries
• Support billing portal maintenance and invoice support documentation preparation
• Generate operational and financial reports related to billing activities

Order to Cash end to end

• Ensure adherence to SLAs, quality standards, and internal controls
• Respond to respective stakeholder queries in a timely manner
• Prepare and maintain process documentation and Standard Operating Procedures (SOPs)
• Participate in transitions, system upgrades, testing, and stabilization activities
• Escalate operational risks, exceptions, and control issues appropriately
• Support audits, compliance reviews, and continuous improvement initiatives

Skills Required:

• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Good working knowledge of Microsoft Excel and MS Office applications
• Experience working with ERP platforms mentioned below
• Attention to detail and ability to work in a deadline-driven environment
• Strong stakeholder management and customer service skills
• Ability to manage multiple OTC activities and priorities simultaneously

Qualifications

• Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance

Certifications

• Accounts Payable Certification - F-TecF-Tec, Certified Financial Analyst (CFA) - SkillabSkillab, Certified Public Accountant (CPA) - Perfekt SzolnokPerfekt Szolnok, Certified Treasury Professional (CTP) - Instituto Nacional de AprendizajeInstituto Nacional de Aprendizaje, Financial Modelling and Valuation Analyst - Corporate Finance Institute (CFI)Corporate Finance Institute (CFI)

Required Skills

• Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Cash Application, Collections Management, Deductions Management

Language

• English (Required)

Language Proficiency - Elementary - A2

Additional Job Location

-

Job Type

Regular

Master Skill List - F&A - I2C

Remote Type - Office

Work Shift - Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applica