Specialist, Customer Operations Specialist 2

SES Satellites; Chennai; On-site; INR 700,000 - 1,100,000; Full time

Job summary

SES Satellites is hiring a Global Customer Operations Specialist to join our Chennai team. You will handle customer calls and technical requests in English, support satellite access and antenna testing, and coordinate with NOC and other technical teams to resolve issues.

This role blends technical troubleshooting with customer interactions in a 24x7 global operations environment. You will maintain records, stay updated on new technologies, and build strong relationships with customers and

Qualifications

• 2–4 years of experience in Satellite Communications.
• Understanding of RF Technology.
• 1–2 years of customer service experience or equivalent.
• Strong problem analysis and resolution skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a time-sensitive environment.

Responsibilities

• Handle customer calls and technical requests in English.
• Support satellite access and antenna testing activities.
• Use web-based applications and operational tools to manage customer requests.
• Verify network connectivity and assist with identifying potential network interference.
• Troubleshoot customer-impacting technical issues and coordinate with internal NOC teams when escalation is required.
• Ensure customer requests are handled within defined service levels and turnaround times.
• Maintain accurate records and data across operational systems.
• Build strong, professional relationships with customers.
• Work closely with customers, vendors and multiple technical teams to resolve issues.
• Stay current with new technologies, tools and operational processes.

Skills

Satellite communications

RF technology

Networking

Customer operations

Customer service

Troubleshooting

English communication

Job description

Specialist, Global Customer Operations

We’re Hiring | Global Customer Operations Specialist – Chennai

Requisition Number: 20397

Contract Type: Permanent

Location(s): Chennai, IN

Specialist, Global Customer Operations

We’re Hiring | Global Customer Operations Specialist – Chennai

Are you passionate about Satellite Communications, RF Technology, Networking and Customer Operations?

We’re looking for a Global Customer Operations Specialist to join our team in Chennai and play a key role in supporting customers across a global, 24x7 operations environment.

This is an exciting opportunity for someone who enjoys combining technical troubleshooting with customer interaction and wants to build deeper expertise in satellite communications.

What You’ll Be Doing

• Handle customer calls and technical requests in English
• Support satellite access and antenna testing activities
• Use web-based applications and operational tools to manage customer requests
• Verify network connectivity and assist with identifying potential network interference
• Troubleshoot customer-impacting technical issues and coordinate with internal NOC teams when escalation is required
• Ensure customer requests are handled within defined service levels and turnaround times
• Maintain accurate records and data across operational systems
• Build strong, professional relationships with customers
• Work closely with customers, vendors and multiple technical teams to resolve issues
• Stay current with new technologies, tools and operational processes
<10>Contribute to a collaborative, fast-paced and continuously evolving environment

What We’re Looking For

We’re looking for someone with a combination of technical expertise, customer focus and problem-solving ability.

Required

• 2–4 years of experience in Satellite Communications
• Understanding of RF Technology
• 1–2 years of customer service experience or equivalent relevant experience
• Strong aptitude for Networking and Technical Troubleshooting
• Strong problem analysis and resolution skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a time-sensitive environment
• Strong teamwork and cross-functional collaboration skills
• Comfortable working in a 24x7 environment with rotating shifts

We’ll Thrive in This Role If You

• Enjoy solving technical problems
• Are curious about satellite and RF technologies
• Can communicate confidently with customers and technical teams
• Stay calm and structured when dealing with service-impacting issues
• Take ownership and have a strong sense of urgency
• Enjoy working in a global operations environment

Location: Chennai

Work Environment: 24x7 | Rotational Shifts

If Satellite Communications + RF + Networking + Customer Operations sounds like your kind of opportunity, we’d love to hear from you!

#Hiring #ChennaiJobs #SatelliteCommunications #RF #SatelliteJobs #NOC #Networking #CustomerOperations #TelecomJobs #TechnicalSupport #JobsInChennai #HiringNow #CareerOpportunity

SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.

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