L2 - Satcom Specialist

Station Satcom Pvt. Ltd.; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Station Satcom Pvt. Ltd. seeks a Satellite Communications Specialist to design, integrate, configure and support RF-based satcom systems across maritime, offshore and enterprise environments.

You will work with VSAT, Fleet Xpress, Starlink, OneWeb, Inmarsat and related IP/IT infrastructure to ensure reliable links for critical operations. You will provide Level 1–2 technical support, monitor terminal health, troubleshoot connectivity, assist remotely, and coordinate with NOC teams for

Qualifications

• 2–7 years of experience in satellite communication technical support or NOC operations.
• Strong understanding of VSAT systems (KVH, Hughes, Viasat) and Fleet Xpress environments.
• Experience with Starlink, OneWeb, or other LEO terminals is a plus.
• Good working knowledge of IP networking (TCP/IP, DHCP, NAT, VLANs) and network security.
• Familiarity with Linux CLI, remote access (SSH, RDP, TeamViewer), and diagnostic utilities (ping, traceroute, Wireshark).
• Prior experience in ticketing systems, technical documentation, and SLA-based environments.

Responsibilities

• Provide Level 1 and Level 2 technical support for VSAT, L-band, and LEO/MEO-based satcom services.
• Monitor network and satellite terminal health.
• Assist clients remotely in troubleshooting connectivity issues, modem reboots, antenna alignment, and configuration.
• Escalate complex issues to OEMs or Level 3 support and follow through until resolution.
• Perform remote configuration of routers, modems, firewalls, and WAN optimization devices.
• Analyze signal strength, bandwidth usage, latency, and packet loss for performance optimization.
• Support onboard teams during installations, commissioning, or maintenance activities.
• Maintain accurate ticket documentation, escalation notes, and service logs using service desk tools.
• Participate in on-call rotation for after-hours support and service continuity.
• Coordinate with teleport/NOC teams and satellite providers for service provisioning, beam switching, or fault isolation.

Skills

RF systems

Satellite protocols

IP networking

Network security

Linux CLI

Ticketing systems

SLA environments

Remote troubleshooting

Education

Degree/Diploma in Electronics or Telecommunications

Tools

Zendesk

Jira

Freshdesk

Wireshark

SSH

Job description

The Satcom Specialist is responsible for the design, integration, configuration, troubleshooting, and support of satellite communication systems across maritime, offshore, and enterprise environments. The role involves working with VSAT, Fleet Xpress, Iridium, Thuraya, Starlink, OneWeb, Inmarsat, Citadel, Isatphone, KVH, Intellian and related RF/IT infrastructure to ensure reliable and secure communication links for critical operations.

This position requires a strong background in RF systems, satellite communication protocols, IP networking, firewalls, CCTV/IT systems, and experience in both on-site deployments and remote technical support.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for VSAT, L-band, and LEO/MEO-based satcom services.
  
• Monitor network and satellite terminal health.
  
• Assist clients remotely in troubleshooting connectivity issues, modem reboots, antenna alignment, and configuration.
  
• Escalate complex issues to OEMs or Level 3 support and follow through until resolution.
  
• Perform remote configuration of routers, modems, firewalls, and WAN optimization devices (e.g., idirect, Peplink, Cisco, Fortinet).
  
• Analyze signal strength, bandwidth usage, latency, and packet loss for performance optimization.
  
• Support onboard teams during installations, commissioning, or maintenance activities.
  
• Maintain accurate ticket documentation, escalation notes, and service logs using service desk tools (e.g., Zendesk, Jira, Freshdesk).
  
• Participate in on-call rotation for after-hours support and service continuity.
  
• Coordinate with teleport/NOC teams and satellite providers for service provisioning, beam switching, or fault isolation.
  

Education

• Degree/Diploma in Electronics, Telecommunications, IT, or Marine Engineering.
  

Experience

• 2–7 years of experience in satellite communication technical support or NOC operations.
  
• Strong understanding of VSAT systems (KVH, Hughes, Viasat) and Fleet Xpress environments.
  
• Experience with Starlink, OneWeb, or other LEO/MEO terminals is a plus.
  
• Good working knowledge of IP networking (TCP/IP, DHCP, NAT, VLANs) and network security.
  
• Familiarity with Linux CLI, remote access (SSH, RDP, TeamViewer), and diagnostic utilities (ping, traceroute, Wireshark).
  
• Prior experience in ticketing systems, technical documentation, and SLA-based environments.
  

Requirements

• Provide Level 1 and Level 2 technical support for VSAT, L-band, and LEO/MEO-based satcom services.
  
• Monitor network and satellite terminal health.
  
• Assist clients remotely in troubleshooting connectivity issues, modem reboots, antenna alignment, and configuration.
  
• Escalate complex issues to OEMs or Level 3 support and follow through until resolution.
  
• Perform remote configuration of routers, modems, firewalls, and WAN optimization devices (e.g., idirect, Peplink, Cisco, Fortinet).
  
• Analyze signal strength, bandwidth usage, latency, and packet loss for performance optimization.
  
• Support onboard teams during installations, commissioning, or maintenance activities.
  
• Maintain accurate ticket documentation, escalation notes, and service logs using service desk tools (e.g., Zendesk, Jira, Freshdesk).
  
• Participate in on-call rotation for after-hours support and service continuity.
  
• Coordinate with teleport/NOC teams and satellite providers for service provisioning, beam switching, or fault isolation.
  

Skills

• OEM Certifications (e.g., Intellian, Cobham, KVH, Starlink, OneWeb)
  
• Cisco CCNA, CompTIA Network+, or equivalent
  
• GVF Certification (Global VSAT Forum)
  
• ITIL Foundation (for support process understanding)
  

Other Requirements

• Preferred CertificationOEMCertifications (e.g., Intellian, Cobham, KVH, Starlink, OneWeb, iridium)
  
• Cisco CCNA, CompTIA Network+, or equivalent
  
• Ability to work in mission-critical, 24x7 environments under pressure.