Specialist - Client Managed Services - Business Services

Nasdaq, Inc.; Mumbai; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Nasdaq, Inc. in Mumbai's technology center seeks a Specialist - Client Managed Services - Business Services focused on Calypso to deliver first-line functional support to cloud clients.

You will troubleshoot issues, configure Calypso for Front Office, Treasury, Risk, and related areas and collaborate with Nasdaq teams globally to implement robust solutions. The role requires 7+ years in capital markets, strong English, and deep knowledge of financial products; Calypso certification training will

Qualifications

• At least 7 years' experience in the capital markets sector.
• Excellent verbal and written communication in English.
• Broad knowledge of financial products including pricing and lifecycle.
• Master’s degree in Finance or related field.
• CFA/IMC/CISI or similar qualification preferred.

Responsibilities

• Define and implement software solutions for Calypso-based client services.
• Collaborate with Mumbai team and Nasdaq teams abroad.
• Direct communication with cloud clients using Calypso modules (Front Office, Treasury, Risk, etc.).
• Investigate operational issues reported by client users and propose fixes.
• Provide advice on Calypso client implementations and configurations.
• Perform pre-validation testing of hotfixes or config changes in client test environments.
• Prioritise deployment of hotfixes to testing environments.
• Analyse failures, identify root causes, and suggest preventive actions.

Skills

Calypso

English skills

Financial products

Excel

Bloomberg

Problem solving

Education

Master’s degree in Finance

Tools

Bloomberg Terminal

Calypso knowledge

Murex/Summit

Job description

Nasdaq Technology is looking for a passionate Specialist - Client Managed Services - Business Services with focus on Calypso, to join the Mumbai technology center in India. If Innovation and effectiveness drive, you forward this is the place for you! Nasdaq is continuously revolutionizing markets and undergoing transformations while we adopt new technologies to develop innovative solutions, constantly aiming to rewrite tomorrow. As a Specialist - Client Managed Services - Business Services, you would provide first-line functional support to clients, troubleshooting and resolving reported issues in a timely and professional manner. We are looking for candidates with a genuine desire and drive to deliver top technology solutions to today's markets. With this position we offer : Join the Support organization, has been providing Cloud clients with secure and reliable services around Calypso solution. Cloud Managed Services provide additional business services to our Cloud clients to help them achieve maximum business value from the application. Our clients and team are based around the globe and demand for Cloud Managed Services is growing fast. **Your Roles & Responsibilities include :**As a **Specialist - Client Managed Services - Business Services**, your focus will be defining and implementing software solutions. Besides working closely with your colleagues in **Mumbai,** you will also work closely with Nasdaq teams in other countries. * Direct communication with cloud clients using Calypso modules for their daily activities: Front Office, Treasury, Risk, Compliance, Operations, Accounting etc.* Investigate operational issues reported by Client’s users.* Suggest how to resolve an issue and how to prevent its reoccurrence.* Provide advice relating to Client implementation of Calypso.* Following approval, make changes to functional configuration of the system.* Check the execution (success, failures) of scheduled tasks.* Supervise the exceptions related to real-time interfaces.* Analyse & identify the root cause of failures/exceptions and detail the possible solutions.* Proactively look for ways to improve customers usage of the application.* In case of software defect, build helpdesk ticket including a test case that explains the issue; demonstrate the issue to Product Support team if needed.* Prioritise for the deployment of a hotfix into a test environment.* Perform pre-validation testing of hotfixes or config changes in Client’s test environment. **We expect you to have: (Minimum Qualifications)** * **At least 7 years' experience in the capital markets sector (Business Analyst, Operations).*** **Must have excellent verbal and written communication skills in English.*** **Should have the knowledge of a broad range of financial products (Fixed Income, Equity and Interest Rate Derivatives, Commodities, FX Spot and Forward, Corporate actions, Structured Products, Cash/Treasury, Futures and Options) including how they are priced, settled and managed during their lifecycle.*** **P&L reporting, including attribution and key concepts.*** **Understanding of Risk, Pricing, analytics Front and Back-office reporting.*** **Settlement processing, book structure, accounting, trade lifecycle events, collateral management and related static data.*** **Master’s degree in Finance (preferably), Mathematics, Business, Computer Science or I.T.** **It would be great if you (Preferred Qualifications) :*** CFA, IMC or CISI qualified or other post graduate finance qualification.* Calypso knowledge would be a strong advantage (you will receive. Calypso training and will be expected to pass your Calypso certification)* Other application knowledge e.g. Murex, Finastra (Summit, Kondor+), Aladdin, SimCorp.* Proficiency using Bloomberg Terminal.* Market data sources (e.g. Bloomberg SAPI, Data License).* Knowledge of 3rd party systems e.g. MarkIt, Omgeo, SWIFT, Acadiasoft.* Knowledge of regulations impacting investment banks and asset managers.* Advanced Excel skills.