Specialist - BPM Process Optimisation

AstraZeneca plc; India; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

AstraZeneca plc in Chennai seeks a Specialist - BPM Process Optimisation to lead end-to-end modelling, governance and platform optimisation, delivering scalable process assets and insights. This permanent role blends analytical thinking with clear communication across a diverse global team and enables faster decision-making across the business.

You will train users, manage backlogs, and apply AI-driven improvements to speed decision making, compliance and process efficiency.

Qualifications

• Solid understanding of process modelling techniques, tools, frameworks and standards.
• Experience with at least one BPM platform (e.g. BIC, Bizagi, Aris, Signavio).
• Model and document end-to-end processes using BPMN 2.0.
• Act as tool administrator and gather requirements with analyses.
• Communicate with software providers and internal teams.
• Design processes to improve efficiency and effectiveness.
• Identify daily optimisation opportunities with AI.
• Be energetic, self-motivated and able to manage multiple initiatives.
• Strong time-management; comfortable working virtually in a global environment.
• Proficient in English and experienced with Agile ways of working.

Responsibilities

• BPM Strategy and Framework: Co-develop the direction of our BPM approach and governance.
• Platform Governance and Administration: Manage configurations, metadata, access, and data integrity.
• Process Modelling Excellence: Create high-quality BPMN 2.0 process maps for initiatives.
• Community Enablement and Training: Onboard users, deliver training and certifications.
• Insight-Driven Optimisation: Redesign processes to improve efficiency and compliance using AI insights.
• Agile Delivery and Ways of Working: Manage backlogs and coordinate across time zones.

Skills

Process modelling concepts

BPM platform experience

BPMN 2.0

Tool administrator

Vendor communication

Business process analysis

AI in process optimisation

Self-motivation

Time management

Remote collaboration

English proficiency

Agile experience

Job description

Job Title: Specialist - BPM Process Optimisation

Introduction to role:

Are you ready to turn rigorous process design into enterprise outcomes that unlock time for discovery and better serve patients? As a Specialist - BPM Process Optimisation based in Chennai, you will report to the Process Optimisation Director and support the end-to-end management and evolution of our BPM platform. This permanent role blends deep analytical thinking with clear, impactful communication across a diverse global collaborator community.You will help shape our strategy and standards, strengthen governance, and build a thriving BPM community of practice that delivers consistent, high-quality models ready for automation and insight. Your work will enable faster, smarter decision‑making across the business by connecting process clarity to measurable efficiency and effectiveness. How will you translate complex operations into simple, reusable assets that scale across the enterprise?

Accountabilities:

• BPM Strategy and Framework: Co‑develop the direction of our BPM approach; maintain methodologies, modelling standards, governance and guidelines so process assets are consistent, trusted and reusable.
• Platform Governance and Administration: Act as tool administrator; manage configurations, metadata and access; ensure data integrity; and communicate directly with software providers and internal technology teams to prioritise enhancements and resolve issues at pace.
• Process Modelling Excellence: Model and document end‑to‑end business processes using BPMN 2.0; guide strategic projects with high‑quality process maps that drive efficiency, quality and compliance outcomes.
• Community Enablement and Training: Lead onboarding of new users to the BPM platform; deliver training and certification; run clinics and office hours to build capability and foster a collaborative, supportive community.
• Insight‑Driven Optimisation: Analyse and redesign business processes to improve efficiency and effectiveness; identify daily work optimisation opportunities using AI and link process insights to automation, mining and continuous improvement.
• Agile Delivery and Ways of Working: Operate within Agile methodology; manage backlogs and status analyses; work virtually across time zones with strong time‑management, balancing multiple initiatives without losing momentum.

Essential Skills/Experience:

• Solid understanding of process modelling techniques, tools, frameworks and standards
• Strong experience in at least one BPM platform (e.g. BIC, Bizagi, Aris, Signavio etc.)
• Ability to model and document end to end business processes using BPMN 2.0
• Capable of acting as tool administrator and performing requirement gatherings and status analyses
• Ability to communicate/articulate requests directly to software providers, alongside other internal technological teams
• Analysing and designing business processes to improve efficiency and effectiveness
• Ability to seek daily work activities optimisation with AI utilisation
• Energetic and self‑motivated
• Strong time‑management skills with ability to work at pace, handling multiple initiatives at one time
• Comfortable with working virtually in a global environment
• Proficiency in English
• Experience of working in Agile methodology

Desirable Skills/Experience:

• Experience of various related BPM capabilities such Process/Task Mining, Robotics Process Automation, Low Code automation, BPM, workflow tools.
• Experience of working in Agile methodology
• Six Sigma or Lean Management Green Belt certified
• Experience in change management projects and process optimisation initiatives

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life‑changing medicines. In‑person working gives us the platform we need to connect, work at pace and challenge perceptions. That’s why we work, on average, a minimum of three days per week from the office. But that doesn’t mean we’re not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Why AstraZeneca:

Here you will power a global enterprise by building the process foundation that lets teams run faster and achieve more for patients. You’ll collaborate in a connected community that prizes thoughtful challenge, quick decision‑making and shared learning, working with modern platforms and data to drive real‑world impact. We blend ambition with support, valuing kindness alongside high standards, and we trust our people to take ownership, take smart risks and see things through. Your contribution will be visible and meaningful‑turning clear processes into the engine of innovation across the company.

AstraZeneca embraces diversity and equality of opportunity. We are committ