Specialist Automation Engineer, CX

NiCE; Pune District; On-site; INR 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Flexible working model

Career advancement opportunities

Job summary

NiCE is looking for a Specialist Automation Engineer in Pune, India. You will be part of a Scrum team developing and supporting key components of our products. The role demands strong involvement in quality leadership and continuous improvement in automation practices. This position requires significant experience in test planning and execution, with hands-on skills in Playwright and Cucumber.

If you are passionate about driving product quality and enjoy working in a dynamic team, join us at NiCE!

Qualifications

• 8–11 years of experience as an Automation QA Engineer.
• Strong experience in test planning and execution for scalable applications.
• Hands-on with Playwright (TypeScript/JavaScript), Cucumber.

Responsibilities

• Drive an AI-first quality mindset leveraging automation and data.
• Design and execute AI-assisted test strategies for web and backend.
• Own end-to-end quality of modules and releases.

Skills

Test planning and execution

AI-driven testing approaches

Functional and non-functional testing

Automation frameworks (Playwright, Cucumber)

API testing (Postman)

Agile methodologies

Education

B.E./B.Tech in Computer Science, Industrial, or Electronics Engineering

Tools

Jenkins CI/CD

TestLink

Xray

Job description

So, what’s the role all about?

As a Specialist Automation Engineer. You will be part of a cross-functional Scrum team that develops and supports specific components of our end product. You will be working hand in hand with the other R&D people. You will be involved in new feature development; provide input to POs , developers and Devops on the correct behavior of the system. You own the quality of the product, taking full responsibility for all functional – but also non-functional – aspects, like performance, stability, security, and maintainability. Serve as the quality leader for the group and is accountable for the product quality. Drive the team for continues improvement and innovate with quality assurance practices.

How will you make an impact?

• Drive an AI-first quality mindset, leveraging automation and data insights to improve testing, defect detection, and overall product quality
• Design and execute AI-assisted test strategies (manual, automation, unit, integration, E2E, exploratory) for web and backend to ensure strong coverage
• Own end-to-end quality of modules and releases, ensuring standards, reliability, and customer expectations are met
• Identify defects early, proactively diagnose issues, and continuously improve test coverage and risk mitigation
• Lead test automation efforts and define, own and drive QA strategy, deliverables, and ownership across the team
• Contribute to Discovery and Epic reviews, partner with stakeholders to identify risks, shape requirements, and ensure environment readiness and stability

Have you got what it takes?

• B.E./B.Tech in Computer Science, Industrial, or Electronics Engineering
• 8–11 years of experience as an Automation QA Engineer
• Strong experience in test planning and execution for scalable applications
• Hands‑on with Playwright (TypeScript/JavaScript), Cucumber; knowledge of Java/JavaScript is a plus. Architect and scale automation frameworks.
• Experience with AI-driven testing approaches and test management tools (TestLink, Xray)
• Good understanding of Agile (Scrum/Kanban) methodologies
• Experience with API testing (Postman), SQL, and microservices architecture, GitHub Actions, Jenkins CI/CD pipes
• Familiarity with virtual environments, Windows, and shell operations
• Hands‑on in functional and non‑functional testing with a strong quality mindset

You will have an advantage if you also have:

• Experience in web & backend testing
• Hands on with Python
• WCAG familiarity
• Knowledge of HTTP and cloud (AWS preferred)
• Experience in risk‑based testing & CI/CD
• ISTQB/ISEB/TMap certification is a plus

What’s in it for you?

Join an ever‑growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast‑paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE‑FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face‑to‑face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 10981

Reporting into: Tech Manager

Role Type: Individual Contributor