Specialist, Atlassian Platform Engineer

MSD Malaysia; Hyderabad; Hybrid; INR 1,500,000 - 2,800,000; Full time

Job summary

MSD Malaysia in Hyderabad seeks an Atlassian Cloud Administrator to manage Jira and Confluence environments at enterprise scale, supporting 25,000 Jira users and 35,000 Confluence users across the global organization.

You will translate business requirements into scalable configurations, drive platform governance, and collaborate with stakeholders to improve efficiency. This role emphasizes automation and platform optimization in a hybrid work setup.

Qualifications

• Bachelor's degree in Information Technology, Computer Science or related field.
• 3.5 to 7 years of hands-on experience.
• Solid hands-on Atlassian administration experience, covering enterprise-scale Jira and Confluence configurations.
• Practical experience supporting or administering shared IT platforms or large-scale enterprise applications.
• Familiarity with critical marketplace apps including Xray Test Management (or similar testing tools), ScriptRunner and JSU.
• Strong analytical and troubleshooting skills to prioritize and resolve platform issues independently, demonstrating your technical capability.
• Fluent English.
• A proactive mindset focused on tool optimization and process automation to drive continuous improvement.

Responsibilities

• Administer and maintain the Atlassian Cloud Platform (Jira, Confluence, marketplace apps) to ensure high availability and performance.
• Troubleshoot platform issues for cross-functional teams to minimize delivery delays and maintain productivity.
• Configure work item workflows, Jira projects, and Confluence spaces to meet specific team needs.
• Create clear how-to articles for end-users and detailed working instructions for the administration team to reduce support ticket volume.
• Maintain accurate technical documentation to ensure operational consistency.
• Evaluate marketplace apps and new platform features against business requirements to recommend optimal adoption, demonstrating your ability to drive platform strategy.
• Partner with stakeholders and engineering colleagues to improve platform governance, resulting in higher system efficiency.

Skills

Jira Cloud Administration

Confluence Cloud Administration

Enterprise Platform Support

Stakeholder Collaboration

Fluent English

Education

Bachelor's degree in Information Technology, Computer Science or related field

Tools

Xray Test Management

ScriptRunner

JSU

Git

Jira Service Management

Job description

Job Description The Opportunity Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare. Be part of an organization that scales Agile ways of working through our enterprise Atlassian Platform. Use modern platform engineering to power reliable software delivery across our global portfolio. Drive engineering excellence. Manage and optimize the Atlassian ecosystem to remove friction for developers, allowing software teams to deploy life-saving solutions faster. Our Technology Centers create spaces where teams deliver business solutions that save and improve lives. Tech Centers are globally distributed locations where IT divisions enable digital transformation and drive business outcomes. These locations support our business and strategy. Tech Center leaders manage and improve each location. They invest in the growth and success of our people, ensure colleagues feel a sense of belonging, and manage critical emergencies. We leverage our team strength to collaborate globally, optimize connections, and share best practices across Tech Centers.

Role Overview

We are looking for an Atlassian Cloud Administrator who works effectively independently and within a collaborative team. You translate business requirements into scalable, stable platform configurations, proving your ability to align technology with business needs. You manage, optimize, and support enterprise-level environments. You apply sound engineering principles to unblock software teams, resulting in faster delivery cycles. This role owns day-to-day operations and improvements for our Jira and Confluence environments. You support a footprint of 25,000 Jira users and 35,000 Confluence users across the global organization.

What will you do in this role

• Administer and maintain the Atlassian Cloud Platform (Jira, Confluence, marketplace apps) to ensure high availability and performance.
• Troubleshoot platform issues for cross-functional teams to minimize delivery delays and maintain productivity.
• Configure work item workflows, Jira projects, and Confluence spaces to meet specific team needs.
• Create clear how-to articles for end-users and detailed working instructions for the administration team to reduce support ticket volume.
• Maintain accurate technical documentation to ensure operational consistency.
• Evaluate marketplace apps and new platform features against business requirements to recommend optimal adoption, demonstrating your ability to drive platform strategy.
• Partner with stakeholders and engineering colleagues to improve platform governance, resulting in higher system efficiency.

What should you have

• Bachelors’ degree in Information Technology, Computer Science or related field.
• 3.5 to 7 years of hands-on experience.
• Solid hands-on Atlassian administration experience, covering enterprise-scale Jira and Confluence configurations.
• Practical experience supporting or administering shared IT platforms or large-scale enterprise applications.
• Familiarity with critical marketplace apps including Xray Test Management (or similar testing tools), ScriptRunner and JSU.
• Strong analytical and troubleshooting skills to prioritize and resolve platform issues independently, demonstrating your technical capability.
• Fluent English.
• A proactive mindset focused on tool optimization and process automation to drive continuous improvement.

Preferred Skills

• Background in software engineering, quality assurance testing, or platform support.
• Understanding of Agile, Lean, or DevOps principles and structured delivery practices.
• Experience drafting structured user guides or internal technical documentation.
• Experience operating in a regulated enterprise environment.

Primary Skills (Must have)

• Jira Cloud Administration.
• Confluence Cloud Administration.
• Enterprise Platform Support.
• Stakeholder Collaboration.

Secondary Skills (Nice to have)

• Git (GitHub, GiLab, Bitbucket).
• Jira Service management.
• ScripRunner.
• JSU.
• Xray Test Management (or similar).
• Technical documentation.

Additional Skills

• Strong analytical skills.
• Customer-oriented.
• Proactive mindset.
• Problem solving.

Who we are

We are known as well‑known org Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Required Skills

• Atlassian Confluence, Cloud Administration, Confluence Administration, Enterprise Platforms, JIRA Administration, Stakeholder Collaboration, Stakeholder Coordination, Stakeholder Management, Stakeholder Partnerships.

Job Description:

Employee Status: Regular Relocation: Domestic VISA Sponsorship: No Travel Requirements: No Travel Required Flexible Work Arrangements: Hybrid Shift: Not Indicated Valid Driving License: No Hazardous Material(s): n/a

Job Posting End Date

09/11/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.