Specialist, Atlassian Platform Engineer

Merck Gruppe - MSD Sharp & Dohme; Hyderabad; On-site; INR 1,400,000 - 2,000,000; Full time

Job summary

Merck Gruppe - MSD Sharp & Dohme in Hyderabad is seeking an Atlassian Cloud Administrator to manage Jira and Confluence environments and to scale platform configurations across a global organization.

The role requires hands-on Atlassian administration, strong troubleshooting skills, and the ability to translate business needs into scalable platform solutions while driving governance and efficiency.

Qualifications

• Solid Atlassian administration experience for enterprise-scale Jira and Confluence configurations.
• Experience with marketplace apps including Xray Test Management, ScriptRunner and JSU.
• Fluent in English with strong analytical and troubleshooting skills.
• Bachelor's degree in Information Technology, Computer Science or related field.
• Experience supporting or administering shared IT platforms or large-scale enterprise applications.

Responsibilities

• Administer and maintain the Atlassian Cloud Platform (Jira, Confluence, marketplace apps) to ensure high availability and performance.
• Troubleshoot platform issues for cross-functional teams to minimize delivery delays and maintain productivity.
• Configure work item workflows, Jira projects, and Confluence spaces to meet team needs.
• Create clear how-to articles for end-users and detailed working instructions for the administration team to reduce support ticket volume.
• Maintain accurate technical documentation to ensure operational consistency.
• Evaluate marketplace apps and new platform features against business requirements to recommend optimal adoption.
• Partner with stakeholders and engineering colleagues to improve platform governance and efficiency.

Skills

Jira Cloud Administration

Confluence Cloud Administration

Enterprise Platform Support

Stakeholder Collaboration

Education

Bachelor's degree in Information Technology, Computer Science or related field

Tools

Git

Jira Service Management

ScripRunner

JSU

Xray Test Management

Technical documentation

Job description

Job Description

The Opportunity

• Based in Hyderabad, join a globalhealthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organization that scales Agile ways of working through our enterprise Atlassian Platform. Use modern platform engineering to power reliable software delivery across our global portfolio.
• Drive engineering excellence. Manage and optimize the Atlassian ecosystem to remove friction for developers, allowing software teams to deploy life-saving solutions faster.

Our Technology Centers create spaces where teams deliver business solutions that save and improve lives. Tech Centers are globally distributed locations where IT divisions enable digital transformation and drive business outcomes. These locations support our business and strategy.

Tech Center leaders manage and improve each location. They invest in the growth and success of our people, ensure colleagues feel a sense of belonging, and manage critical emergencies. We leverage our team strength to collaborate globally, optimize connections, and share best practices across Tech Centers.

Role Overview

We are looking for an Atlassian Cloud Administrator who works effectively independently and within a collaborative team. You translate business requirements into scalable, stable platform configurations, proving your ability to align technology with business needs. You manage, optimize, and support enterprise-level environments. You apply sound engineering principles to unblock software teams, resulting in faster delivery cycles.

This role owns day-to-day operations and improvements for our Jira and Confluence environments. You support a footprint of 25,000 Jira users and 35,000 Confluence users across the global organization.

What will you do in this role

• Administer and maintain the Atlassian Cloud Platform (Jira, Confluence, marketplace apps) to ensure high availability and performance.
• Troubleshoot platform issues for cross-functional teams to minimize delivery delays and maintain productivity.
• Configure work item workflows, Jira projects, and Confluence spaces to meet specific team needs.
• Create clear how-to articles for end-users and detailed working instructions for the administration team to reduce support ticket volume.
• Maintain accurate technical documentation to ensure operational consistency.
• Evaluate marketplace apps and new platform features against business requirements to recommend optimal adoption, demonstrating your ability to drive platform strategy.
• Partner with stakeholders and engineering colleagues to improve platform governance, resulting in higher system efficiency.

What should you have

• Bachelors’ degree in Information Technology, Computer Science or related field.
• 3.5 to 7 years of hands-on experience.
• Solid hands-on Atlassian administration experience, covering enterprise-scale Jira and Confluence configurations.
• Practical experience supporting or administering shared IT platforms or large-scale enterprise applications.
• Familiarity with critical marketplace apps including Xray Test Management (or similar testing tools), ScriptRunner and JSU.
• Strong analytical and troubleshooting skills to prioritize and resolve platform issues independently, demonstrating your technical capability.
• Fluent in English.
• A proactive mindset focused on tool optimization and process automation to drive continuous improvement.

Preferred Skills:

• Background in software engineering, quality assurance testing, or platform support.
• Understanding of Agile, Lean, or DevOps principles and structured delivery practices.
• Experience drafting structured user guides or internal technical documentation.
• Experience operating in a regulated enterprise environment.

Primary Skills (Must have)

• Jira Cloud Administration.
• Confluence Cloud Administration.
• Enterprise Platform Support.
• Stakeholder Collaboration.

Secondary Skills (Nice to have)

• Git (GitHub, GiLab, Bitbucket).
• Jira Service management.
• ScripRunner.
• JSU.
• Xray Test Management (or similar).
• Technical documentation.

Additional Skills

• Strong analytical skills.
• Customer-oriented.
• Proactive mindset.
• Problem solving.

Who we are

We are known as well‑known org Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, bringing forward medicines and vaccines for many of the world’s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Required Skills:

Atlassian Confluence, Cloud Administration, Confluence Administration, Enterprise Platforms, JIRA Administration, Stakeholder Collaboration, Stakeholder Coordination, Stakeholder Management, Stakeholder Partnerships

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.