Specialist - Artworks, Serialization & Quality

Sandoz India; Telangana; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Sandoz India seeks a seasoned supply chain/ops professional to manage artwork-related activities for third-party customers across the product lifecycle, coordinating with artwork studios and internal teams. The role also drives APQR communications, serialization support, and continuous process improvements within Sales Operations, ensuring regulatory compliance and data integrity in global supply chains.

You will own relationships with customers and external studios, ensuring timely, accurate

Qualifications

• 6–8 years of progressive experience in supply chain management or sales operations.
• Experience in project management within pharmaceutical or GCC environments is preferred.
• Strong understanding of end‑to‑end sales and commercial processes.
• In‑depth knowledge of complex supply chains and logistics.

Responsibilities

• Manage artwork changes for third-party customers and ensure alignment with production timelines.
• Ensure timely processing of artwork changes within relevant systems and maintain data traceability.
• Act as artwork responsible function for product launches and transfers, ensuring compliance.
• Coordinate artwork-related regulatory and quality standards and impact on production schedules.
• Serve as single point of contact for third-party customers and external studios; ensure clear communication.
• Handle APQR communications: requests, tracking, and coordination.
• Serve as single point of contact for serialization (Track & Trace) topics with internal and external stakeholders; maintain SAP settings and troubleshoot issues.
• Collaborate with B2B teams, Commercial Directors, and supply sites on artwork, serialization, and quality topics; drive continuous improvements in Sales Operations B2B.

Skills

Supply chain

Project management

Sales operations

Regulatory compliance

APQR

Serialization

Data integrity

Tools

SAP

EPCIS

Job description

Position Purpose

The position holder ensures the effective, compliant, and timely management of artwork-related activities for third‑party customers across the product lifecycle, serving as the central link between customers, artwork studios, and internal teams. Additionally, the role owner drives operational excellence by managing APQR communications, supporting serialization activities, and contributing to continuous process improvements within Sales Operations.

Your Key Responsibilities

• Manage artwork changes for third‑party customers, ensuring accurate implementation and alignment with production planning timelines.
• Ensure timely and accurate processing of artwork changes within relevant systems, maintaining data integrity and traceability.
• Act as the artwork responsible function for product launches and transfer projects, ensuring readiness and compliance throughout all phases.
• Guarantee that all artwork implementations comply with applicable regulatory requirements and internal quality standards. Coordinate artwork‑related impacts on production schedules, ensuring minimal disruption and proactive issue resolution.
• Serve as the single point of contact for third‑party customers and external artwork studios for all artwork‑related topics, ensuring clear, structured, and solution‑oriented communication.
• Own communication with customers regarding Annual Product Quality Reviews (APQRs), including request handling, follow‑up, tracking, and internal coordination.
• Act as the single point of contact for Track & Trace (serialization) topics for both internal and external stakeholders, focusing on partner label business. Maintain system settings (SAP), correct setting or EPCIS errors, troubleshoot transmission issues, and retrigger files.
• Act on behalf of other affiliates in maintaining supply chain processes, master data, and Track & Trace systems. Collaborate closely with B2B teams, Commercial Directors, and supply sites to coordinate artwork, serialization, and quality‑related activities and broader operational topics. Support and drive continuous improvement initiatives within Sales Operations B2B, particularly across artwork, APQR, and serialization processes.
• Support the implementation of operational changes and the establishment of new processes across the organization.
• Maintain and continuously improve training materials, ensuring accuracy, clarity, and alignment with operational practices. Support projects related to business expansion and growth initiatives within the B2B segment.

Essential Requirements

What you will bring to the role:

• 6–8 years of progressive experience in supply chain management, sales operations.
• Project management, or related functions, preferably within a pharmaceutical or Global Capability Center (GCC) environment.
• Strong understanding of end‑to‑end sales and commercial processes.
• In‑depth knowledge of complex supply chain, logistics.
• Inventory management processes in a global, matrixed organization.
• Ability to work independently and take ownership of tasks and deliverables.
• Experience driving month‑end closings and implementing audit‑compliant controls.