Specialist Accounts

Pacific Groups; Mumbai; On-site; INR 600,000 - 800,000; Full time

Job summary

Pacific Groups in Mumbai seeks a professional specialized in US Accounting to handle client communication and resolve queries effectively. Candidates should have 3-5 years of experience with strong knowledge of US GAAP and must be able to provide timely accounting solutions.

Strong communication skills in English (C1+ level) are essential, along with proficiency in QuickBooks. The role includes account maintenance, troubleshooting, and onboarding clients to specific products.

Qualifications

• 3-5 years of experience in US Accounting with sound knowledge of US GAAP.
• Strong communication skills in English at C1+ level.
• Experience supporting Voice Operations.
• Ability to manage multiple client requests in a fast-paced environment.

Responsibilities

• Account Maintenance and Status Updates.
• Troubleshoot expected errors for clients.
• Provide onboarding to specific products and support.
• Solve discrepancies in business workflows.

Skills

US accounting experience

Communication skills

Problem-solving

QuickBooks proficiency

Attention to detail

Education

Bachelor's degree in Commerce

Tools

QuickBooks

Xero

Job description

Desired Skills

• More than 3 years’ experience in US accounting (preferably in small & mid-size businesses)
• Sound knowledge of US GAAP & Compliances
• Good communication written & verbal, English proficiency at C1 + level
• Ability to learn software’s & process quickly
• 3 years’ experience of supporting Voice Operations.
• QuickBooks experience preferred

Job Description

Core Focus

Specialized in US Accounting roles with strong expertise in client communication, capable of effectively resolving client queries and providing accurate, timely accounting solutions.

Responsibilities

• Account Maintenance and Status Updates
• Product & Billing Inquiry, Standard Set Up
• Troubleshooting Expected Errors
• Solve discrepancies for standard business workflows
• Customize & fix non-standard setup for Business Workflows
• Provide customers with onboarding to specific products, Back Office Data Entry for Banking, Tax Filing and Business Workflow

Qualification

• Bachelor’s degree in Commerce.
• 3–5 years of experience in US Accounting, with strong communication skills and the ability to effectively address client queries, provide accounting solutions, and build strong client relationships.

Language Proficiency (If Any)

• English (Fluent; American/Neutral accent preferred)

Preferred Certifications

• QuickBooks

Computer Proficiency & specifications

• QuickBooks
• Xero

Behavioral Competencies (ASK Framework)

• 3–5 years of experience in US Accounting and client support
• Strong planning and organizational skills
• Ability to manage multiple client requests in a fast-paced environment
• Highly goal-oriented and self-motivated
• High attention to detail and accuracy
• Excellent communication and client management skills
• Collaborative and proactive team player