Specialist

DP World; Angul; On-site; INR 600,000 - 900,000; Full time

Job summary

DP World is seeking a Specialist - Forwarding Operations in India. You will manage daily consignments, ensure timely export job completion, and coordinate with carriers, vendors and customers to keep operations efficient.

You will guide customers on required documentation, handle invoicing, and update the DPWL Cargorunner system with accurate data. Ideal candidates have 3–5 years in freight forwarding, strong MS Office skills, and proven ability to learn new systems while maintaining high

Qualifications

• Graduate or entry-level professionals with logistics focus.
• Minimum 3 years in freight forwarding role.
• Experience with mid to large freight forwarding companies.

Responsibilities

• Ensure timely completion of export jobs in forwarding automation.
• Handle daily consignments and maintain smooth operations.
• Communicate status to clients and internal teams professionally.
• Provide guidance on import/export documentation and invoicing.
• Data entry in in-house DPWL system and Cargorunner platform.
• Coordinate with carriers, vendors and customers, manage claims.
• Maintain KPIs and drive efficiency in daily operations.
• Resolve customer inquiries and ensure proper order processing.

Skills

Dubai market experience

Freight forwarding expertise

MS Office proficiency

Learning new systems

Operational efficiency

Communication skills

Customer service orientation

Education

Logistics education with 3+ years experience

3–5 years freight forwarding industry experience

Job description

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world s trade flow better, changing what s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111, 000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that s fit for the future. We re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

Whats more, were reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer s door.

About DP World Global Service Centre

DP World s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change whats possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Role Purpose:

Responsible for timely completion of export jobs into the freight forwarding automation by managing the daily consignments in order to ensure smooth and efficient flow of operations.

Designation: Specialist - Forwarding Operations

Base Location: Ghansoli, Navi Mumbai

Reporting to: Senior Manager - GSC Freight Forwarding Operations

Key Role Responsibilities:

• Strong professional communication skills in order to deal with DPWL clients informing them about status of their shipments.
• Responsible for the timely completion of jobs into freight forwarding automation by managing the daily tasks and ensure smooth and efficient flow of operations.
• Monitoring the daily E-mails communications with both internally externally customers in order make sure the circle of Information is going on professionally and in a timely manner.
• Provide DPWL Customer high-end advice regarding the required import and export documentation.
• Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients.
• Complete data entry into DPWL Inhouse system - Cargorunner platform and update data accurately and timely complete milestones.
• Coordination with carriers, vendors and customers in case of any missing and/or damaged shipments and handling of claims in regards of insurance claims, incidents, etc. .
• Monitoring and developing the daily work environment/ procedures to meet the company standard and the set KPIs to achieve the best results.
• Resolve all customer complaints and inquiries and provide customers with the guidance required for order processing via the appropriate level of communication maintained at all time

Skills Competencies:

• 1. Experience in Dubai market and dealing with platforms such as Dubai trade /cargowaves
• Advanced freight forwarding and logistics knowledge Inco terms and all shipping modes especially sea and air.
• Proficiency in Microsoft office and windows programs.
• Ability to learn and adopt new systems.
• Operational efficiency and time management.
• Strong professional and inter- communicational skills.
• Customer service oriented and ability to initiate and resolve cases

Education Qualifications:

• Graduate and entry-level Professionals
• Logistics Education with a minimum of 3 years experience in a freight forwarding role
• Minimum 3-5 years of experience in the freight forwarding industry working for a mid- or large size freight forwarding company