Spanish Customer Service / Collections Executive

Global Services; Pune District; On-site; INR 223,000 - 391,000; Full time

Job summary

Global Services in Pune, India, is seeking a Spanish Customer Service / Collections Executive. The role requires fluent Spanish and English, excellent communication, and the ability to manage inquiries and collections effectively to support customer satisfaction.

Responsibilities include handling inquiries, processing collections per policy, keeping accurate records, and collaborating with the team. The candidate should have a graduation, Spanish B2 certification, and prior CS or collections

Qualifications

• Graduation in any discipline is mandatory.
• Spanish Language Certification (B2 Level) is required.
• Strong communication skills in Spanish and English.
• Previous experience in customer service or collections is preferred.
• Ability to work in a 24/7 rotational shift environment with two rotational week-offs.

Responsibilities

• Handle customer inquiries and provide solutions in a timely manner.
• Manage collections processes, ensuring compliance with company policies and procedures.
• Communicate effectively with customers in both Spanish and English, ensuring clarity and understanding.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Participate in training and development programs to enhance skills and knowledge.

Skills

Spanish language

English language

Communication skills

Education

Graduation

Spanish B2 Certification

Job description

We are currently seeking a dedicated and skilled Spanish Customer Service / Collections Executive to join our team. This role offers an excellent opportunity to build your career with a leading organization in the customer service sector. The ideal candidate will possess strong communication skills in both Spanish and English, and will be responsible for managing customer inquiries and collections processes effectively.

Key Responsibilities

• Handle customer inquiries and provide solutions in a timely manner.
• Manage collections processes, ensuring compliance with company policies and procedures.
• Communicate effectively with customers in both Spanish and English, ensuring clarity and understanding.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Participate in training and development programs to enhance skills and knowledge.

Required Skills

• Graduation in any discipline is mandatory.
• Spanish Language Certification (B2 Level) is required.
• Strong communication skills in Spanish and English.
• Previous experience in customer service or collections is preferred.
• Ability to work in a 24/7 rotational shift environment with two rotational week-offs.

Join us and be a part of a dynamic team that values growth and development.