Spa Therapist Ayurveda

St. Regis Hotels & Resorts; Goa; On-site; INR 300,000 - 450,000; Full time

Job summary

St. Regis Hotels & Resorts in Goa is seeking a full-time Spa role focusing on customer service and support. The ideal candidate will possess strong communication skills and must have at least 2 years of relevant experience.

This position involves advising guests on treatments, promoting services, and maintaining high standards in service delivery. A high school diploma is required for applicants. Join us to enhance guests' spa experiences in a luxury environment.

Qualifications

• At least 2 years of related work experience.
• No supervisory experience required.
• Licenses or certifications are not specified.

Responsibilities

• Advise employees on property information and services.
• Promote spa services and products.
• Assist management in hiring and training employees.
• Ensure guest satisfaction by addressing service needs.

Skills

Customer service

Communication skills

Time management

Education

High school diploma or G.E.D. equivalent

Job description

Job Number 26077725

Job Category Spa

Location 438 1 34 Mobor, Goa, India, 403731

Schedule Full Time

Located Remotely? No

Position Type Non-Management

Position Summary

• Advise employees on general property information, in-house groups, policy changes, or other pertinent information.
• Answer questions about available services, general property information and amenities.
• Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
• Monitor and stick to time schedule throughout the day.
• Advise providers of last-min changes or additions to schedule and resolve scheduling situations as needed.
• Promote and sell spa/salon services and retail products.
• Complete requisitions for additional products, supplies or equipment.
• Inspect work areas and tools/equipment to ensure conformance to company standards.
• Notify Engineering of spa/salon maintenance and repair needs.
• Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.