Spa Service Expert

Westin Hotels & Resorts; Gurugram District; On-site; INR 279,000 - 469,000; Full time

Job summary

Westin Hotels & Resorts is seeking a Spa Specialist in Haryana, India (Vatika Complex, Sohna-Gurgaon). The role involves promoting spa services and retail, handling reservations, checking guests in, and processing payments. You will contribute to a memorable guest experience while upholding quality standards and professional appearance.

The position is full-time, on-site, requiring professionalism and the ability to stand and move for extended periods as you support guests and spa operations.

Qualifications

• Education: High school diploma or GED equivalent.

Responsibilities

• Promote Spa services and retail offerings.
• Schedule reservations and confirm appointments.
• Provide information about services to guests.

Skills

Spa services

Retail sales

Reservations

Guest service

Education

High school diploma

Tools

Reservation software

Job description

Additional Information

• Job Number: 26107911
• Job Category: Spa
• Location: Vatika Complex, Sohna-Gurgaon, Haryana, India, 122103 VIEW ON MAP
• Schedule: Full Time
• Located Remotely?: N
• Position Type: Non-Management

Position Summary

Our Spa Specialists play an important role in support of a number of vital Spa functions. At our hotels these associates work to build an experience that is memorable and unique – with Spa services on the side. Our Spa Specialists take the initiative and deliver a wide range of services to make sure that guests enjoy their experience. Whether promoting Spa services or retail, scheduling reservations and confirming appointments, providing answers about services, checking in guests, or processing payments, the Spa Specialist makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Spa Specialists will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing reservation software (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance and 25 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Spa Specialists – to get it right for our guests and our business each and every time.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.