South Star- Enterprise Care Agent

South Star Software; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

South Star Software Pvt. Ltd. is based in Navi Mumbai and is hiring Enterprise Care Agents to support its Enterprise Care division, collaborating with U.S.-based clients.

The role involves managing client support tasks such as creating service tickets, following up on outstanding items, and ensuring seamless processing of wireless product and service requests. You will work with global clients, building strong technical and communication skills in a supportive, high-performance team.

Qualifications

• Strong English communication skills (written and spoken).
• Graduate degree is mandate.
• Ability to work independently and in a team.

Responsibilities

• Process inbound email requests from clients or other agents.
• Create service tickets and follow up on outstanding items.
• Review open tasks and ensure seamless processing of requests.
• Escalate urgent issues according to guidelines.
• Use multiple platforms to gather missing information.
• Review assigned tickets and perform follow-up actions.
• Contribute to internal process improvements when possible.

Skills

Analytical skills

Attention to detail

English proficiency (written & spoken)

Team player

Independent worker

Time management

Late evening shifts experience

Education

Graduate degree

Tools

Microsoft Excel

Job description

At South Star, we are committed to empowering businesses in the telecom sector by providing comprehensive support and management solutions for their IT infrastructure. Based in Navi Mumbai, we specialize in offering a wide range of services, including application environment support, IT infrastructure environment management, network monitoring, end-user support, and service design & monitoring. Our focus on the telecom sector allows us to deliver exceptional results that are tailored to our unique clients.

Job Title - Enterprise Care Agent

Department - Enterprise Care Team

Role Summary

South Star Software Pvt. Ltd. is hiring Enterprise Care Agents to support its Enterprise Care division, working closely with U.S.-based counterparts and top-tier clients. The role involves managing client support tasks such as creating service tickets, following up on outstanding items, reviewing open tasks, and ensuring seamless processing of wireless product and service requests. At South Star Software, you get to work with global clients, build valuable technical and communication skills, and grow within a supportive, high-performance team. You ll be trained thoroughly and have opportunities to contribute to meaningful process improvements. Agents will receive comprehensive training on various products, services, and internal processes. Success in this role requires strong English communication skills (written and spoken), attention to detail, time/data management, and the ability to interact professionally with clients. Occasionally, the agent may contribute to internal projects aimed at improving processes or enhancing service offerings.

Key Responsibilities

• Process inbound email requests from other agents or clients for different product service tasks.
• Assess email requests, create tasks when possible, or request additional information from clients when needed.
• Generate service request tickets aligned with task requirements.
• Recognize urgency/priority and follow escalation guidelines.
• Use multiple platforms to gather missing information and progress tasks.
• Review assigned tickets and performed follow-up actions.
• Perform additional duties as assigned.

Desired Qualifications

• Good proficiency in Microsoft Excel
• Excellent analytical skills and attention to detail.
• High-level English proficiency (written & spoken).
• Telecom industry experience is a plus, but not required.
• Commitment to providing world-class client support.
• Graduate degree is mandate
• Ability to work independently and a team player
• Has experience working in late evening shifts

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.