Solutions Engineering Manager, APAC

Glean; Bengaluru; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

Glean in Bangalore is seeking a Solutions Engineering Manager to lead a talented SE team and guide pre-sales efforts for our Work AI platform. You will partner with sales, product, and services to align priorities, drive customer value, and expand adoption across APAC.

Strong leadership, cloud and API expertise, and the ability to translate complex tech into business impact are essential. This hybrid role requires four days in the Bangalore office.

Qualifications

• 7–10+ years of SE experience in sales engineering for complex deals.
• Proven leadership, talent development and performance management experience.
• API and integration expertise in hybrid or SaaS environments.
• Deep understanding of cloud architecture, security and networking (cloud and on‑premise).
• Hands‑on experience with cloud technologies; exposure to security and audit frameworks.

Responsibilities

• Lead and mentor a high-performing team of solutions engineers.
• Establish yourself as the primary technical advisor for a territory/segment.
• Collaborate with SEs, prospects and customers on new data sources and integrations.
• Drive pre-sales engagements and MEDDPICC-based discovery to improve scoping and value.
• Identify opportunities for expansion within customer install bases.
• Partner with cross-functional teams (sales, services, product) to align priorities and drive customer outcomes.
• Be an active voice for the field to prioritize product enhancements and industry recognition.

Skills

People leadership

Solution engineering

Cross-functional collaboration

Cloud platforms (GCP/AWS/Azure)

API integration

Technical coaching

Presentation skills

Project management

Data-driven mindset

Tools

GCP

AWS

Azure

Job description

About the Role

Glean is looking for a talented Solutions Engineering Manager (SEM) to join our dynamic APAC team in Bangalore. As an SEM, you will lead a team of solutions engineers (SEs) to deliver top‑notch technical guidance to prospects and customers, drive pre‑sales engagements, and improve customer adoption, growth, and business value of Glean’s Work AI platform.

You Will

• Develop and lead a high‑performing team of solutions engineers, providing mentorship, guidance, coaching, and ongoing support.
• Establish and maintain your role as a territory/segment’s primary technical advisor; think of yourself as the CTO of every customer relationship.
• Work with SEs, prospects and customers to connect to new data sources including custom integrations.
• Leverage top sales methodologies and frameworks, such as Command of the Message and MEDDPICC, to lead technical discovery and improve scoping, deal inspection, and technical and business value delivery.
• Identify opportunities for expansion of Glean within customer install bases.
• Collaborate cross‑functionally (including sales and services) to ensure priorities and expectations between Glean and the customer are aligned and executed.
• Help troubleshoot, prioritize and accelerate issues for assigned customers, ensuring customer satisfaction and retention.
• Partner cross‑functionally with Product Management, Engineering and Customer Support to drive customer satisfaction, and be the voice of the field to prioritize product enhancements.
• Be an active member of the Glean customer technical community helping to drive industry recognition and best practices.

About You

• Pre or post‑sales solution consultant experience in a rapidly growing software company.
• Proven experience in people leadership, talent development and performance management.
• 7‑10+ years of SE experience; a track record of success in sales engineering on complex deals and cross‑functional collaboration.
• API and integration experience in a hybrid or SaaS environment.
• Deep understanding of cloud architecture, security and networking, including cloud and on‑premise.
• Deep understanding of integration architecture, including API expertise.
• Hands‑on experience with cloud technologies, especially GCP, AWS or Azure.
• Cloud security, information security and audit experience to represent technical and audit frameworks with customer stakeholders and executives.
• Strong technical background and ability to provide guidance and coaching to SEs and customers.
• Project management skills: ability to balance multiple priorities and projects concurrently, prioritize tasks and allocate resources effectively.
• Presentation and communication skills: ability to convey technical information to non‑technical stakeholders, both internally and externally.
• Interpersonal skills: excellent active listening, communication, professional presentation, high emotional intelligence, project planning and execution, proactive and self‑motivated, highly organized, detail‑oriented, startup DNA, data‑driven mindset.

Location

This role is hybrid (4 days a week in our Bangalore office).

Compensation & Benefits

Compensation offered will be determined by factors such as location, level, job‑related knowledge, skills and experience. Certain roles may be eligible for variable compensation, equity and benefits.

We are a diverse bunch of people, and we want to continue to attract and retain a diverse range of people in our organization. We're committed to an inclusive and diverse company. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability or race.